Customer Success Account Manager

Green Cabbage Inc.

Customer Success Account Manager responsible for managing customer portfolios and enhancing client satisfaction. Collaborating with multiple internal teams for optimized client service and success.

Posted 5/26/2026full-timeRemote • 🇸🇬 SingaporeMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Own and elevate the end-to-end client journey
Manage a portfolio of existing customers
Ensure clients receive consistent, high-impact service
Work cross-functionally to align internal teams around client success
Continuously improve how we deliver value
Engage with customers, including senior leadership and mid-level stakeholders
Map, analyze, and optimize the entire client experience lifecycle
Act as the voice of the client, championing their needs and pain points
Monitor customer activities to understand usage
Collaborate with Sales, Product, and Operations for seamless onboarding
Identify friction points and design solutions
Participate in executive business reviews, client summits, and account planning sessions
Follow standardized playbooks, templates, and messaging for consistency

Requirements

What you’ll need

3+ years in client experience, customer success, or account management roles
Prior procurement category management experience a plus
Proven track record of improving client retention, satisfaction, and operational efficiency
Analytical mindset and inclination for KPI’s
Excellent interpersonal and communication abilities (verbal and writing)
Experience in B2B SaaS, technology services, or market intelligence preferred
Experience working for large enterprise SaaS companies like Oracle, SAP, Microsoft preferred
Passion for client-centricity and continuous improvement
Strong verbal and written English skills are a must
Native language skills in Mandarin, Cantonese, Bahasa preferred
Languages skills in Thai, Vietnamese, helpful
Singaporean Nationality or PR required – No employment visa support will be provided

Benefits

Comp & perks

Client onsite time expected 1-2 days/week
The team hours are 8:30am-5:30pm
Flex earlier or later in the day for calls with Australia (2 hrs ahead) and HQ on the US East Coast (12 hrs behind)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client experiencecustomer successaccount managementprocurement category managementKPI analysisB2B SaaStechnology servicesmarket intelligenceclient retentionoperational efficiency

Soft Skills

interpersonal abilitiescommunication skillsanalytical mindsetclient-centricitycontinuous improvementverbal skillswritten skills