Systems Analyst – TOTVS

GreatSchools

. Provide maintenance, parameterization and enhancement of TOTVS RM backoffice modules, ensuring system stability, adherence to business processes, and efficient user support.

Posted 4/21/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide maintenance, parameterization and enhancement of TOTVS RM backoffice modules, ensuring system stability, adherence to business processes, and efficient user support.
Provide functional and technical support for TOTVS RM modules (Financial, Accounting, Tax and HR).
Analyze and resolve tickets (incidents, service requests and problems).
Perform parameterizations and configurations according to business rules and legislation.
Develop and maintain SQL queries, reports and cubes.
Support integrations with satellite systems (APIs, WebServices).
Participate in implementation, upgrade and improvement projects.
Conduct functional testing and validation with users.
Document processes, solutions and changes.
Identify opportunities for improvements and automation.

Requirements

What you’ll need

Experience with TOTVS RM (Backoffice).
Knowledge of financial, accounting and tax processes.
Proficiency in SQL Server (queries, joins, stored procedures).
Experience with reporting tools (RM Reports / Cubes / Metadata).
Experience with integrations (API / WebService).
Knowledge of version upgrades and patch application; troubleshooting in RM environments.
Bachelor's degree completed or in progress in: Information Systems; Computer Science; Systems Analysis and Development; or related fields.
Preferred / Nice-to-have:
Experience in educational environments (TOTVS Educacional).
Knowledge of TAF / tax / eSocial.
Experience with tax reform projects (CBS/IBS).
Experience with automation tools (e.g., n8n).
Knowledge of BI (Power BI / advanced SQL).
Success indicators (KPIs):
Ticket response SLA.
Mean time to resolution (MTTR).
Reduction of recurring incidents.
User satisfaction (internal NPS).
Stability of the RM environment.
Education:
Bachelor's degree completed or in progress in: Information Systems; Computer Science; Systems Analysis and Development; or related fields.

Benefits

Comp & perks

Provide maintenance, parameterization and enhancement of TOTVS RM backoffice modules, ensuring system stability, adherence to business processes, and efficient user support.
Provide functional and technical support for TOTVS RM modules (Financial, Accounting, Tax and HR).
Analyze and resolve tickets (incidents, service requests and problems).
Perform parameterizations and configurations according to business rules and legislation.
Develop and maintain SQL queries, reports and cubes.
Support integrations with satellite systems (APIs, WebServices).
Participate in implementation, upgrade and improvement projects.
Conduct functional testing and validation with users.
Document processes, solutions and changes.
Identify opportunities for improvements and automation.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

TOTVS RMSQL ServerSQL queriesstored proceduresreporting toolsAPIWebServiceparameterizationfunctional testingautomation tools

Soft Skills

user supportproblem solvingdocumentationprocess improvementcommunication