Underwriting Operations Analyst
Great Place To Work
full-time
Posted on:
Location Type: Hybrid
Location: United States
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Salary
💰 $52,937 - $69,480 per year
About the role
- Support employee training, projects, and customer service improvements
- Seek to improve processes and encourage actionable steps to optimize results
- Ensure all processing activities are accurately completed in accordance with policies, procedures, rules, and regulations
- Collaborate and support peers for systems improvement
- Provide call and processing overflow support to the Member Support team
- Recommend training programs and QA methodology to support continuous improvement
- Coordinate logistics and administrative tasks related to projects
Requirements
- High school or equivalent combination of education and experience required
- Three (3) years of administrative work of increasing responsibility
- Experience in insurance, health care, or customer experience is strongly preferred
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Strong technical writing abilities, including excellent grammar, spelling, and proofreading skills for routine reports and correspondence
- Ability to speak effectively before groups of customers or employees of the organization
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
- Ability to apply concepts of basic algebra and geometry
- Ability to solve practical problems and deal with a variety of set variables
- Strong knowledge and proficiency with databases and Microsoft 365 products
- Proficient in applications such as Excel and PowerPoint
Benefits
- Competitive compensation
- Incentive bonus plan
- Outstanding career opportunities
- Exceptional work environment
- Medical leave
- Family leave
- Bereavement leave
- Same-sex domestic partner benefits
- Short- and long-term disability programs
- Employee assistance program
- Health, dental, and vision insurance
- Health and dependent care tax-free spending accounts with company match
- 401(k) and Roth IRA with company match
- Paid vacation, sick days, and personal days
- 12 paid holidays each calendar year
- Life and travel insurance
- Tax-free commuter benefits
- In-person and online learning opportunities
- Cross-function career opportunities
- Business casual work environment
- Time off to volunteer
- Matching donations to qualifying nonprofit organizations
- Company-sponsored participation at non-profit events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical writingadministrative workdata analysisbasic algebrageometryproblem solvingcustomer serviceprocess improvementquality assurance methodologylogistics coordination
Soft Skills
communicationcollaborationorganizational skillsattention to detailinterpersonal skillstraining developmentpublic speakingcritical thinkingadaptabilitytime management