Business Support Manager

Great Place To Work US

Business Support Manager leading iVenture's Business Support team in delivering software and BI solutions. Overseeing team performance, project management, and offshore vendor coordination in a hybrid work environment.

Posted 5/19/2026full-timeJacksonville • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $130,000 per yearWebsite

Tech Stack

Tools & technologies

CloudRPASQLTableau

About the role

Key responsibilities & impact

Lead, mentor, and develop a blended team of local and offshore software developers, QA analysts, and automation engineers
Establish clear performance expectations, conduct regular 1:1s, and facilitate career path discussions
Manage workload distribution, sprint planning, and resource allocation across time zones
Participate in hiring decisions, onboarding, and training for new team members
Foster a high-accountability culture aligned with iVenture’s core values
Own the day-to-day relationship and performance management of the outsourced development team
Establish and maintain communication cadences, SLAs, and delivery standards with offshore partners
Ensure offshore deliverables are integrated seamlessly into domestic workflows and meet quality standards
Identify and mitigate risks related to offshore dependencies, time-zone coordination, and knowledge transfer
Oversee the full project lifecycle for software development, automation, and BI/reporting initiatives
Guide project teams through obstacle resolution and adjust delivery plans to maintain efficiency and business alignment
Ensure milestone completion by agreed upon deadlines and communicate proactively when timelines are at risk
Partner with stakeholders to gather requirements, define scope, and set measurable success criteria
Continuously evaluate and enhance team processes to maximize efficiency and output quality
Ensure software development, SQL/BI reporting, automation, and R&D processes comply with company standards
Lead or support internal quality assessments and implement corrective actions as needed
Stay current on compliance regulation changes that may affect processes or deliverables
Design and own a governance framework for functional-leader-led development, enabling department heads and business managers to build apps, dashboards, and automations using AI-assisted platforms while enforcing security, data privacy, and compliance guardrails
Establish intake, review, and deployment workflows for citizen-developed solutions, including code review checkpoints, environment promotion policies, and rollback procedures
Partner with IT security to define role-based access controls, approved tooling lists, and data classification standards for user-generated solutions
Build and deliver enablement programs that upskill functional leaders on AI development tools, prompt engineering basics, and responsible build practices
Maintain a registry of citizen-built solutions, track their business impact and technical health, and coordinate ongoing support or migration to core systems when appropriate
Deliver regular high-level updates to the Director of Operations covering team status, project deployments, process improvements, compliance changes, and quality assessments
Translate complex technical topics into clear business language for non-technical stakeholders
Maintain transparent communication across all levels of the organization

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Information Systems, Business Management, or a related field — or equivalent professional experience
5+ years of technology team management experience, including direct oversight of software developers, QA, or IT operations personnel
1+ years of experience managing offshore or nearshore development teams
Demonstrated background in IT services — such as cloud computing, managed services, software development, or SaaS environments
Experience supporting SMB clients in a B2B services environment is a plus
Working knowledge of SQL and BI/reporting tools (e.g., Power BI, Tableau, or similar)
Familiarity with software development methodologies (Agile/Scrum, Kanban)
Exposure to automation tools and platforms (RPA, scripting, workflow automation)
Experience with citizen development or functional-leader-led development programs, including governance design, security policy enforcement, and enablement for non-technical builders using AI-assisted platforms (e.g., Lovable, Claude Code, Power Apps, or similar)
Comfort working with project management platforms (Jira, Asana, Monday.com, or similar)
Strong analytical and problem-solving skills with a data-informed decision-making style
Excellent written and verbal communication skills; able to present to executive audiences
Ability to manage competing priorities in a fast-paced environment
Proven flexibility and sound judgment when navigating ambiguity
Strong interpersonal skills; collaborative across departments and organizational levels
Valid driver’s license and insurance with reliable transportation. This position will require infrequent travel to out remote offices and various industry conferences throughout the U.S
Drug-free and non-smoker. Smoking is prohibited at all client sites and iVenture offices

Benefits

Comp & perks

WFH Flexibility
Focus on Work/Life Balance
We match 4% on your 401K
Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year
Comprehensive benefits package which includes paid life insurance and paid long term disability
Peerfit membership - providing free access to many local gyms and studios
Paid Maternity, Paternity and foster leave
Quarterly employee/family outings
Career Path road mapping
$200 spend in our iVenture Company Store on your anniversary year with us as well as upon joining our team
Real Culture initiatives and recognition, not just pizza parties
360 degree feedback. You talk, we listen.
Mileage reimbursement
Super cool technology – virtual lab, paid certifications and training days
iVenture is rated by its employees as a 'Great Place to Work' and has a strong culture and exceptional core values

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLBI reportingcloud computingsoftware developmentSaaSAgileScrumKanbanautomation toolscitizen development

Soft Skills

analytical skillsproblem-solving skillswritten communicationverbal communicationcollaborationflexibilityjudgmenttime managementleadershipmentoring