IT Systems Administrator

Great Place To Work US

full-time

Posted on: 9/26/2025

Origin: • 🇺🇸 United States • Florida

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💰 $65,000 - $80,000 per year

Mid-LevelSenior

AzureCloudDNSFirewallsVMware

About the role

Provide personalized, on-site support to clients to enhance satisfaction and strengthen relationships
Handle complex technical issues that remote teams cannot resolve to improve operational efficiency
Support Microsoft Windows Server, Exchange Online, and network technologies
Install and support a wide range of PC and Mac applications and desktop environments
Manage and troubleshoot on-premise and cloud infrastructure (Azure, Intune, Entra)
Maintain network configurations and resolve network performance issues (internet bandwidth, ISP, firewall/router)
Provide Tier 2 and Tier 3 desktop and application support (approx. 50% escalated desktop/app support, 30% Windows server support, 10% network support, 5% admin/meetings)
Organize and execute small to mid-size IT projects (up to ~20 hours)
Produce and update technical documentation and follow escalation procedures for complex issues
Interact with users in-person daily to assist with technology use and issue resolution
Attend client sites regularly; comply with site policies (no smoking) and required background checks

A Bachelor’s Degree in a related field or equivalent experience
5+ years supporting current Windows Server and desktop technologies and client/server applications in a Windows-based network environment
Experience with Microsoft Windows Server (latest OS) and Exchange Online or enterprise mail systems
Experience working with the O365 ecosystem
Experience with Azure, Intune, Entra ecosystem
Experience with Active Directory and Group Policy
Knowledge of all current Microsoft Desktop Operating Systems
Experience with XenApp/RDS or other VDI technologies
Experience with hypervisors (VMWare and Hyper-V)
Experience managing private and public DNS
Experience configuring firewalls
Experience with LAN and WAN technology and firewalls (Cisco, Meraki, Fortinet, Aruba)
Extensive hands-on experience with Windows Server and Exchange Online maintenance and support
Microsoft Azure and/or Microsoft 365 certification preferred/required
Excellent customer service and communication skills
Ability to install and support PC and Mac applications
Management and troubleshooting of on-premise and cloud infrastructure
Provide Tier 2 and Tier 3 desktop and application support
Organize and execute small-mid IT projects (up to ~20 hours per project)
Produce, maintain and update technical documentation
Valid driver's license and reliable transportation
Successful completion of criminal, employment, credit, and motor vehicle background checks