IT Help Desk Technician

Great Place To Work US

IT Help Desk Technician supporting iVenture clients with tech issues. Working in a hybrid role assisting small and mid-sized businesses with IT support.

Posted 4/22/2026full-timeTampa • Florida • 🇺🇸 United StatesJunior💰 $37,000 - $50,000 per yearWebsite

About the role

Key responsibilities & impact

Support Microsoft Windows desktop and server technologies
Consult with clients and offer guidance on technology use and best-practices
Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner
Communicate the need for escalation promptly if you are unable to resolve the issue
Provide fast and friendly tech support to end-users, IT managers, and C-level executives
Typical Week: 85% help desk, 10% server/network support, 5% training/meetings

Requirements

What you’ll need

Bachelor’s Degree, business related field preferred, or equivalent experience
Minimum of 1 year experience working in a 50+ user Windows desktop/server environment
Well-rounded Microsoft desktop technology experience and user support
Experience supporting the following: expert with Windows, exposure to Windows server technology, active directory and common network protocols
Motivation and drive to develop yourself personally and professionally
Strong communication skills both verbal and written
Excellent customer service skills

Benefits

Comp & perks

WFH Flexibility
Focus on Work/Life Balance
We match 4% on your 401K
Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year
Comprehensive benefits package which includes paid life insurance and paid long term disability
Peerfit membership - providing free access to many local gyms and studios
Paid Maternity, Paternity and foster leave
Quarterly employee/family outings
Career Path road mapping
$200 spend in our iVenture Company Store on your anniversary year with us as well as upon joining our team
Real Culture initiatives and recognition, not just pizza parties
360 degree feedback. You talk, we listen.
Mileage reimbursement
Super cool technology – virtual lab, paid certifications and training days
iVenture is rated by its employees as a "Great Place to Work" and has a strong culture and exceptional core values

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Microsoft WindowsWindows ServerActive DirectoryNetwork ProtocolsHelp Desk SupportUser SupportTechnical DocumentationTroubleshootingClient ConsultationTechnology Best Practices

Soft Skills

Communication SkillsCustomer ServiceMotivationProfessional DevelopmentProblem SolvingInterpersonal SkillsTime ManagementTeam CollaborationEscalation ManagementTraining Skills

Certifications

Bachelor's Degree