Support Microsoft Windows server and network technologies
Management and troubleshooting of on premise and cloud environments.
Maintain network configurations and assess and resolve network performance issues (internet bandwidth problems, ISP issues and firewall/router issues)
Monitor performance of Windows server and server applications, identify root-cause and resolve issues.
Provide Tier 3 desktop and application support including line of business application support and hosted application support.
Produce and maintain detailed technical and training documentation.
Organize and execute desktop projects, ranging from 1 day – 2 weeks.
Typical Week: 30% Windows server support, 50% escalated desktop/app support, 10% network support, 5% training and 5% admin/meetings.

Requirements

Bachelor’s Degree, business related field preferred, or equivalent experience
5+ year(s) supporting current windows server and desktop technologies, and client/server applications in a windows-based network environment. Specifics include:
Microsoft Windows Server (latest OS) and Exchange Server (or enterprise mail systems)
Have worked with the O365 ecosystem
Azure ecosystem
Active Directory, Group Policy
All current Microsoft Desktop Operating Systems
Experience with XenApp/RDS or other VDI technologies
Experience with LAN and WAN technology and firewalls required, including but not limited to…
Cisco
Meraki
Fortinet
Aruba
Extensive hands-on experience with Windows Server and Exchange, including maintenance and support.
Microsoft Certified Professional Status (MCSE or MCITP)
Strong communication skills both verbal and written.
Excellent customer service skills
Valid driver’s license and insurance with reliable transportation. This position will require infrequent local travel.
Drug-free and non-smoker. Smoking is prohibited at all client sites and iVenture offices.
Flexibility to accommodate after-hours and weekend client and team member needs.
Participation in a 1-week 24x7 on-call backup rotation, approximately every 2-3 months

Benefits

WFH Flexibility
Focus on Work/Life Balance
We match 4% on your 401K
Paid Time Off Benefits - 3 weeks for your first year, 4 weeks on your second year
Comprehensive benefits package which includes paid life insurance and paid long term disability.
Peerfit membership - providing free sessions at local gyms and studios.
Paid Maternity, Paternity, and foster leave
Quarterly employee/family outings
Career path road mapping
$200 spend in our iVenture Company Store on your anniversary year with us!
Real Culture initiatives and recognition, not just pizza parties
360-degree feedback. You talk, we listen.
Mileage reimbursement
Super cool technology – virtual lab, paid certifications, and training days
iVenture is rated by its employees as a "Great Place to Work" and has a strong culture and exceptional core values.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft Windows ServerExchange ServerO365 ecosystemAzure ecosystemActive DirectoryGroup PolicyXenAppRDSLAN technologyWAN technology

Soft Skills

communication skillscustomer service skillsflexibilityproblem-solvingdocumentation skills

Certifications

Microsoft Certified ProfessionalMCSEMCITP