IT Support

• Support Microsoft Windows desktop and server technologies
• Consult with clients and offer guidance on technology use and best-practices
• Responsible for providing detailed documentation regarding your tickets and providing follow-up with clients in a timely manner
• Communicate the need for escalation promptly if you are unable to resolve the issue
• Provide fast and friendly tech support to end-users, IT managers, and C-level executives
• Typical Week: 85% help desk, 10% server/network support, 5% training/meetings

IT Help Desk Technician

Help Desk Technician

IT Manager

Credit Support Officer

IT Engineer – Associate

IT Enterprise Architecture Manager