Great Place To Work UK

eCommerce Manager

Great Place To Work UK

full-time

Posted on:

Location Type: Hybrid

Location: Gloucester • 🇬🇧 United Kingdom

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Salary

💰 £50,000 - £55,000 per year

Job Level

Mid-LevelSenior

Tech Stack

ERP

About the role

  • Own the end-to-end performance of our ecommerce platform, ensuring revenue growth, conversion optimisation, and customer engagement.
  • Develop and execute promotional, merchandising, and digital marketing strategies aligned with business objectives.
  • Lead ecommerce platform migrations, upgrades, and integrations (with focus on Shopify Plus and third-party systems).
  • Manage relationships with developers, agencies, and technology partners to ensure smooth technical implementation and ongoing platform stability.
  • Translate business needs into technical requirements, ensuring projects are delivered on time and within budget.
  • Oversee day-to-day operations of the Shopify storefront, including catalog management, product setup, pricing, promotions, and content updates.
  • Partner with design teams to improve UX/UI, ensuring intuitive site navigation, optimized checkout flow, and mobile-first design principles.
  • Conduct A/B testing and leverage customer insights to refine user journeys, enhance engagement, and increase conversion rates.
  • Ensure best practices in SEO, accessibility, mobile experience, and site performance
  • Analysis of ecommerce KPIs (traffic, conversion, AOV, CLV, etc.) and provide actionable insights.
  • Continuously monitor site performance, troubleshoot issues, and implement improvements.
  • Manage and mentor junior team members across ecommerce, merchandising, and digital operations.
  • Collaborate with marketing, operations, IT, and logistics teams to deliver seamless customer experiences.
  • Partner with stakeholders to drive alignment on ecommerce initiatives and roadmap priorities.

Requirements

  • 5+ years of direct experience managing Shopify stores and ecommerce merchandising.
  • Proven success leading technical migrations (platform replatforming, integrations, or large-scale site upgrades).
  • Strong understanding of ecommerce best practices, customer journey mapping, and digital merchandising.
  • Proficient in ecommerce analytics tools to monitor customer behaviour and marketing effectiveness.
  • Utilise advanced analytics to extract actionable insights that inform digital execution and CRO strategies and decisions.
  • Work with the data team to develop dashboards and tools for tracking key performance indicators (KPIs) and CRO performance.
  • Identify trends and opportunities in user behaviour to enhance site performance and customer satisfaction.
  • Strong leadership, communication, and stakeholder management skills.
  • Strong attention to detail and ability to think for the customer.
  • Preferred Skills
  • Experience with Shopify Plus, Liquid, and API integrations.
  • Familiarity with ERP, CRM, OMS, or other enterprise systems.
  • Knowledge of digital marketing channels (SEO, SEM, email, paid media).
  • Data-driven mindset with strong problem-solving abilities.
  • Experience working in a fast paced ecommerce environment
  • Comfortable with forecasting website KPI’s.
  • Experience using UX/UI tools (e.g., Figma, Adobe XD, Hotjar, or similar).
  • Marketplace management experience
Benefits
  • 💰Salary is £50,000 - £55,000 depending on experience and skills
  • 🎯 Performance-based bonus
  • 🚀 Be part of a fast-growing company
  • 👩‍👩‍👧‍👦 Join a friendly, close-knit team
  • 👶 Enhanced parental leave
  • 🛍 Generous staff discount
  • 🌍 2 x Annual paid volunteering day
  • 📞 Employee Assistance Programme
  • 👥 Friends and Family Referral Scheme
  • 🏖️33 Days Annual Leave (including bank holidays)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Shopifyecommerce merchandisingtechnical migrationscustomer journey mappingecommerce analyticsA/B testingSEOCRO strategiesUX/UI designdata analysis
Soft skills
leadershipcommunicationstakeholder managementattention to detailproblem-solvingcustomer-centric thinkingcollaborationmentoringstrategic thinkingadaptability