Technical Support Specialist

Great Minds

Technical Support Specialist supporting school and district administrators with rostering, integrations, and troubleshooting. Helping Great Minds deliver digital math, science, and ELA curricula.

Posted 8/19/2026full-timeRemote • District of Columbia • 🇺🇸 United StatesJunior💰 $52,000 - $61,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in analyzing customer order data and managing digital product fulfillment, with strong communication skills to liaise effectively among various stakeholders in the educational technology sector.

Highest-signal resume keywords

Technical Support ExperienceK-12 Rostering FamiliarityCRM Utilization (Salesforce)Critical ThinkingProblem-Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisOrder ManagementUser ManagementInteroperabilityTrend Identification

Soft Skills

Excellent CommunicationMulti-TaskingCollaboration

Tools & Technologies

CRM (Salesforce)OMS

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Educational TechnologyK-12SISLMSDigital Products

About the role

Key responsibilities & impact

Analyze customer order data to manage and track fulfillment of Great Minds’ digital products
Strategize with school and district administrators on rostering and integration solutions and respond to technical questions
Liaise among school district representatives, Sales, Success, Technical Support and Escalations, Product, and Development teams
Communicate current implementation options and requests for future enhancements
Identify and report trending digital errors and issues to prevent disruption of digital services
Maintain knowledge of product functionality, capabilities, industry standards, and common practices for user management and interoperability
Analyze support ticket and/or product usage data, create visual representations to identify trends, and recommend improvements

Requirements

What you’ll need

Minimum of 1 year of experience in a technical support or account management role in educational technology
Familiarity with K-12 rostering, SIS and LMS solutions
Excellent writing and communication skills
Excellent critical thinking and problem-solving abilities
Ability to effectively multi-task in a fast-paced environment
Experience utilizing CRM or OMS such as Salesforce is preferred
Bachelor's degree
A cover letter and resume are required to be considered
New employees must successfully complete a background check
Must be legally authorized to work in the United States
Must not require sponsorship for employment visa status

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Great Minds Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2007 📚 Education Education Great Minds is an educational company dedicated to developing high-quality instructional materials for students and teachers. It offers comprehensive curricula in mathematics, English language arts, and science, designed to build deep and enduring knowledge. Great Minds' products, such as the Eureka Math², Wit & Wisdom, and PhD Science, aim to advance equity in classrooms by engaging all learners. The company supports educators with professional learning resources and customizable teaching materials that align with state standards and focus on building essential skills and knowledge. Great Minds is committed to making educational opportunities accessible to every student and provides resources to help educators tailor instruction to meet diverse classroom needs. Technical Support Specialist 🔥 0 minutes ago 🏛️ District of Columbia – Remote 💵 $52k - $61k / year ⏰ Full Time 🟢 Junior 💻 IT Support 👻 Ghost score 0% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Analyze customer order data to manage and track fulfillment of Great Minds’ digital products
Strategize with school and district administrators on rostering and integration solutions and respond to technical questions
Liaise among school district representatives, Sales, Success, Technical Support and Escalations, Product, and Development teams
Communicate current implementation options and requests for future enhancements
Identify and report trending digital errors and issues to prevent disruption of digital services
Maintain knowledge of product functionality, capabilities, industry standards, and common practices for user management and interoperability
Analyze support ticket and/or product usage data, create visual representations to identify trends, and recommend improvements 🎯 Requirements
Minimum of 1 year of experience in a technical support or account management role in educational technology
Familiarity with K-12 rostering, SIS and LMS solutions
Excellent writing and communication skills
Excellent critical thinking and problem-solving abilities
Ability to effectively multi-task in a fast-paced environment
Experience utilizing CRM or OMS such as Salesforce is preferred
Bachelor's degree
A cover letter and resume are required to be considered
New employees must successfully complete a background check
Must be legally authorized to work in the United States
Must not require sponsorship for employment visa status Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Support Specialist 🔥 3 hours ago EverCommerce 1001 - 5000 ☁️ SaaS 🤝 B2B 📣 Marketing Website LinkedIn All Job Openings Technical Support Specialist supporting EverHealth healthcare applications for U.S. medical practices. Troubleshooting workflows and configurations while improving patient-care technology experiences. 🇺🇸 United States – Remote 💵 $17 - $20 / hour 💰 Private equity on 2019-08 ⏰ Full Time 🟢 Junior 💻 IT Support 🚫👨‍🎓 No degree required Technical Support Specialist 🔥 3 hours ago EverCommerce 1001 - 5000 🏥 Healthcare 💼 Consulting 📦 Logistics Website LinkedIn All Job Openings Technical Support Specialist supporting EverHealth SaaS healthcare applications. Troubleshooting workflows and configurations while guiding healthcare-provider customers through phone, chat, email, and portal support. 🇺🇸 United States – Remote 💵 $17 - $20 / hour 💰 Private Equity Round on 2019-07 ⏰ Full Time 🟢 Junior 💻 IT Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor VFD Technical Support Specialist 🔥 20 hours ago ABB 10,000+ employees 💼 Consulting 📦 Logistics 🚗 Transport Website LinkedIn All Job Openings VFD Technical Support Specialist supporting ABB’s industrial drive products. Troubleshooting commissioning, programming, connectivity, and warranty issues for U.S. customers remotely. 🇺🇸 United States – Remote 💵 $52.5k - $84k / year 💰 $545.9M Post-IPO Debt - ABB on 2023-11 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support 🚫👨‍🎓 No degree required IT Help Desk Technician 🕒 Yesterday Texas Sports Academy 2 - 10 📚 Education ⚽ Sports Website LinkedIn All Job Openings Remote IT Help Desk Technician supporting Texas Sports Academy students and parents with devices and learning platforms. Troubleshooting issues, managing tickets, documenting solutions, and reporting support trends. 🇺🇸 United States – Remote 💵 $25 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support 🚫👨‍🎓 No degree required Help Desk Support Specialist 🕒 Yesterday CBIZ 10,000+ employees 🛡️ Insurance 🏥 Healthcare 🏭 Manufacturing Website LinkedIn All Job Openings Remote help desk specialist providing technical support to Edward Jones branches and users. Diagnosing systems, access, connectivity, and password issues for CBIZ’s professional-services clients. 🇺🇸 United States – Remote 💵 $19 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💻 IT Support 🦅 H1B Visa Sponsor View More IT Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs