Concierge

Great Lakes Management

On-call Concierge providing reception, visitor support, and emergency communication at a St. Cloud senior living facility.

Posted 8/12/2026part-timeSt. Cloud • Colorado, Minnesota, Wisconsin • 🇺🇸 United StatesJunior💰 $0 - $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while providing efficient reception services. Capable of handling emergencies and performing administrative duties with attention to confidentiality and safety protocols.

Highest-signal resume keywords

Receptionist ExperienceMultiline Phone SystemCustomer Service SkillsMicrosoft OfficeEmergency Response Procedures

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Receptionist ExperienceMultiline Phone SystemMicrosoft OfficeExcelBasic Math Skills

Soft Skills

Customer Service SkillsCommunication SkillsProblem-Solving SkillsJudgment SkillsPleasant Phone Manners

Industry Keywords

Emergency Response SystemsConfidentialitySafety SystemsGLMC PoliciesAging Population

About the role

Key responsibilities & impact

Provide courteous and efficient reception service to residents, staff, and visitors
Serve as the central communication center during emergencies
Perform delegated administrative duties with supervisor approval
Handle phone and in-person interactions professionally and courteously
Maintain confidentiality and sensitivity
Monitor safety systems, emergency response systems, reception and lobby activity, and security cameras
Ensure staff respond promptly to situations and relay messages and urgent matters accurately
Maintain keys and pagers according to security procedures
Advise individuals about facility services
Respond to fire, severe weather, power outage, resident elopement, and 911 emergencies according to facility procedures
Complete copying, filing, typing, flyer distribution, brochure packing, mailing, marketing database updates, office supply maintenance, daily to-do lists, and staff meetings
Adhere to GLMC policies and procedures

Requirements

What you’ll need

Minimum 1 year of receptionist experience with a multiline phone system
Strong customer service skills
Strong communication skills
Strong problem-solving and judgment skills
Ability to relate to the aging population
Computer skills with basic knowledge of Microsoft Office and Excel
Pleasant phone manners with effective verbal and listening communication skills
Able to read, write, spell, perform basic math, speak, and understand English
Ability to sit and stand repeatedly and for prolonged periods
Ability to move, push, pull, and/or lift objects weighing 10 to 20 pounds
Ability to use hands and arms for grasping, pushing, pulling, and computer keyboard manipulation
Ability to walk, stoop, bend, lift, and carry objects
Ability to speak clearly and be understood in person, by phone, and through paging systems
Ability to see objects within 10 feet and see closely for directions, instructions, computer screens, and similar materials
Ability to hear normal sounds and voices with background noise

Benefits

Comp & perks

At-will employment
Equal opportunity employer; veterans and disabled individuals encouraged to apply