Great Lakes Management

Director

• The Executive Director collaborates with department directors to establish performance and operational objectives, offering continuous support to foster their professional growth and sustain a high-performing leadership team within the community.
• Tracks financial performance and participates in creating annual budgets, ensuring monthly compliance.
• Reviews monthly financial statements and oversees resident billing processes.
• Establishes an environment conducive to quality services and high customer satisfaction.
• Engages with residents and families regularly, fostering and upholding positive relationships through effective communication, addressing concerns, and conducting satisfaction surveys.
• Maintains excellent customer service standards and encourages all employees to do the same.
• Assists marketing staff in implementing effective strategies and monitors occupancy data.
• Ensures compliance with all state and federal regulations within the community.

Executive Director

Community Manager

• Participate in and manage the project’s marketing functions including, but not limited to, the leasing and the lease renewal processes for the property.
• Establish and manage the grounds keeping, housekeeping and maintenance processes and standards for the property.
• Inspect the exterior and interior of the building(s) on a regular basis including, but not limited to, the grounds, common areas, staff and resident storage areas, vacant apartments, parking garages and/or ramps and recreational and fitness rooms.
• Develop and implement a corrective action plan to address any noted shortcomings.
• Manage the property’s purchasing process including the negotiation of favorable pricing, the ordering of supplies and the verification and approval of invoices while maintaining a working knowledge of site inventories.
• Manage the collection and processing of rent payments.
• Manage the process of reviewing and updating accounting reports generated by GLMC’s staff accountant.
• Draft and cooperate with GLMC personnel in the preparation of the annual operations and capital improvement budgets and monitor property performance versus the budgets throughout the year.
• Make adjustments as required to ensure the project achieves its budgeted goals.
• Assisting in the hiring of staff, training, and management.