Grayscale Investments

Customer Success Manager

• Manage a portfolio of Enterprise Accounts, serving as the face of Grayscale for these valued customer relationships.
• Run Business Reviews for our higher tier customers to help drive value for our customers; strategically use data and insights to surface opportunities and make actionable recommendations that inform the growth and long-term success of the partnership.
• Proactively engage with clients to identify and surface opportunities for optimization, expansion, and upsell opportunities.
• Monitor customer usage and adoption of our platform, identifying potential areas for improvement and offering proactive recommendations.
• Become a product expert in the Grayscale platform with the ability to advise on specific use cases given the customer’s pain points.
• Act as a trusted advisor to customers, offering strategic guidance and best practices to help Talent Acquisition / HR leaders and recruiters achieve their desired outcomes.
• Leverage technology tools and automation to deliver personalized, targeted communications and resources to empower and educate customers at scale.
• Onboard new customers, and provide ongoing training and support to customers, helping them leverage our platform's features and functionalities effectively.
• Track and report on key metrics related to customer health, satisfaction, and retention.
• Provide feedback and partner with the Product team to ensure successful adoption with our product and to incorporate the customer voice as we continually evolve our product roadmap.
• Collaborate closely with all internal teams, including sales, marketing, product development, and support, to ensure a seamless customer experience.

Enterprise Customer Success Manager