AI Product Owner – Generative AI, Agents

Graybar

. Own and prioritize the custom-agent product backlog in Azure DevOps – write user stories, define acceptance criteria, and sequence work across O2C and P2P agent opportunities based on hours-saved, error-reduction, and adoption potential.

Posted 5/13/2026full-timeClayton • Montana • 🇺🇸 United StatesMid-LevelSenior💰 $118,000 per yearWebsite

Tech Stack

Tools & technologies

AzureERPRPA

About the role

Key responsibilities & impact

Own and prioritize the custom-agent product backlog in Azure DevOps – write user stories, define acceptance criteria, and sequence work across O2C and P2P agent opportunities based on hours-saved, error-reduction, and adoption potential.
Lead deep discovery with O2C and P2P process owners, shared-services leaders, and frontline users – map current-state workflows, quantify manual effort, and identify the agent opportunities with the highest business value relative to build complexity.
Lead sprint planning, backlog refinement, and sprint reviews with the mixed internal + Microsoft delivery team; accept completed work and make scope decisions within sprints.
Define acceptance criteria for agentic AI features that account for model accuracy, confidence thresholds, tool/action selection, and the iterative nature of agent behavior – understanding that agent outputs are probabilistic and that "good enough to ship" requires thoughtful guardrails.
Design and optimize human-in-the-loop workflows – determining where human review is required, where it can be streamlined, and how to build user trust in agent-generated outputs and actions.
Manage the Microsoft partnership for custom agents – coordinate with Microsoft solution architects and engineers on Azure AI Foundry capabilities, roadmap dependencies, and reference architectures; inform build-vs-buy-vs-extend decisions.
Define and govern the Maker program for Microsoft Copilot Studio: publish reusable templates and design patterns, set security and data-access guardrails, define the criteria that trigger a governance review, and approve agents that cross those risk lines before they ship to production.
Run the Makers Community of Practice – office hours, monthly demo days, a shared pattern library, case-study capture, and recognition for top makers; grow the community's capability over time.
Run the Power Users Community of Practice for Microsoft 365 Copilot – curriculum, function-specific use-case libraries (sales, customer service, administration), enablement events, and a feedback loop into Microsoft on capability gaps.
Partner with HR and Learning & Development to co-build the training curricula for both communities of practice – Copilot Studio fundamentals, design patterns, and governance for makers; role-specific Microsoft 365 Copilot adoption and prompt-craft training for power users.
Embed curricula into Graybar's existing learning paths so generative-AI skill-building scales beyond the CoPs.
Participate in AI governance activities – ensure responsible-AI principles, data-privacy requirements, and Graybar's AI policies are reflected in both custom agents and citizen-developer outputs.
Drive scaling and adoption – plan rollouts across districts, functions, and personas; measure adoption metrics; manage change across diverse user populations.
Collaborate with the AI engineering team and Microsoft partners to define data requirements, evaluate model and agent performance, and prioritize improvements based on business impact.
Define and track product KPIs: FTE-equivalent hours saved across O2C and P2P, custom agents shipped to production, Copilot Studio agents in active use, maker-community growth and engagement, Copilot license adoption and active usage among power users, and downstream business outcomes (cycle-time reduction, error-rate reduction, customer-experience signals).
Manage stakeholder communication – regularly update O2C and P2P process owners, shared-services leadership, function leaders in sales/customer service/administration, and executive sponsors on portfolio progress, agent roadmap, and community-of-practice outcomes.

Requirements

What you’ll need

Minimum 5+ years of experience in product ownership, business analysis, or product management.
Experience working in Agile/Scrum environments with responsibility for backlog management and sprint ceremonies.
Demonstrated ability to translate complex business processes into technical requirements and user stories.
Experience managing products through pilot-to-scale transitions or multi-phase rollouts.
Four-year degree in Business, Information Technology, Engineering, or related field (or equivalent experience).
Preferred Experience with generative-AI or agentic-AI products – RAG, tool-using agents, prompt orchestration, confidence-aware workflows.
Familiarity with the Microsoft AI ecosystem: Azure AI Foundry, Copilot Studio, Microsoft 365 Copilot, and Azure OpenAI.
Experience standing up or leading a Community of Practice, Center of Excellence, or citizen-developer program (Power Platform, low-code/no-code, RPA, or similar).
Experience defining governance frameworks for citizen development – approval gates, security/data guardrails, reusable pattern libraries.
Experience in order-to-cash (O2C) or procure-to-pay (P2P) business processes, shared services, AP/AR, or procurement operations.
Experience in electrical distribution, wholesale distribution, supply chain, or B2B operations.
Familiarity with Azure DevOps or similar Agile work management tools (Jira, Rally).
Familiarity with SAP S/4 HANA or other enterprise ERP environments.
Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or equivalent certification.

Benefits

Comp & perks

Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
Life Insurance coverage for you and options for your family.
Save on expenses with Flexible Spending Accounts.
Enjoy our Disability Benefits at no cost to you.
Share in our success with Profit Sharing Plans.
401(k) Savings Plan with company match to help secure your future.
Paid Vacation & Sick Days to spend time away from work or in case of an illness.
Rest and recharge during our Paid Holidays throughout the year.
Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
Volunteer with Community Time Off to give back to the community.
Predictable Work Schedules to plan your life: no weekends or nights for most roles.
Celebrate your and others' achievements with our Employee Recognition Program.
Reach your career goals with our Educational Reimbursement and Career Development Programs.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

product ownershipbusiness analysisproduct managementbacklog managementuser storiesAgileScrumgenerative-AIagentic-AIgovernance frameworks

Soft Skills

stakeholder communicationleadershipcollaborationcommunity buildingtraining developmentchange managementproblem-solvinganalytical thinkinguser trust buildingquantitative analysis

Certifications

Certified Scrum Product Owner (CSPO)Professional Scrum Product Owner (PSPO)