AI Product Owner – Quote & Order Management

Graybar

. Own and prioritize the product backlog in Azure DevOps – write user stories, define acceptance criteria, and ensure the team always knows what to build next and why .

Posted 5/7/2026full-timeClayton • Montana • 🇺🇸 United StatesMid-LevelSenior💰 $118,000 per yearWebsite

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Own and prioritize the product backlog in Azure DevOps – write user stories, define acceptance criteria, and ensure the team always knows what to build next and why
Represent the voice of Graybar’s sales representatives, customer service agents, and district operations leaders; translate their workflows, pain points, and needs into actionable product requirements
Lead sprint planning, backlog refinement, and sprint reviews; accept completed work and make scope decisions within sprints
Define acceptance criteria for AI-powered features that account for model accuracy, confidence thresholds, and edge cases – understanding that AI outputs are probabilistic, not deterministic
Design and optimize human-in-the-loop review workflows – determining where human review is required, where it can be streamlined, and how to build user trust in AI-generated recommendations
Drive the scaling strategy from pilot to enterprise rollout: plan district onboarding, define readiness criteria, measure adoption metrics, and manage change across diverse branch operations
Collaborate with the data science team and SaaS provider to define data requirements, evaluate model performance, and prioritize model improvements based on business impact
Work with the UX Designer to ensure the review and confirmation interfaces are intuitive, efficient, and designed for the pace of a high-volume sales operation
Define and track product KPIs: order processing time, accuracy rates, user adoption, exception rates, and business value delivered
Manage stakeholder communication – regularly update district leaders, sales management, and executive sponsors on product progress, upcoming features, and rollout timelines
Participate in AI governance activities, ensuring responsible use of AI in customer-facing order processing and compliance with data privacy requirements

Requirements

What you’ll need

Minimum 5+ years of experience in product ownership, business analysis, or product management
Experience working in Agile/Scrum environments with responsibility for backlog management and sprint ceremonies
Demonstrated ability to translate business processes into technical requirements and user stories
Experience managing products through pilot-to-scale transitions or multi-phase rollouts
Four-year degree in Business, Information Technology, Engineering, or related field (or equivalent experience)
Preferred Experience with AI/ML-powered products or data-driven applications, particularly document intelligence, NLP, or order automation
Familiarity with Azure DevOps or similar Agile work management tools (Jira, Rally)
Experience in electrical distribution, wholesale distribution, supply chain, or B2B sales operations
Understanding of order management, quoting, or sales workflows in a high-volume environment
Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), or equivalent certification
Familiarity with Microsoft Azure ecosystem or AI/ML concepts (LLMs, confidence scoring, human-in-the-loop patterns)

Benefits

Comp & perks

Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
Life Insurance coverage for you and options for your family.
Save on expenses with Flexible Spending Accounts .
Enjoy our Disability Benefits at no cost to you.
Share in our success with P rofit Sharing Plans .
401(k) Savings Plan with company match to help secure your future.
Paid Vacation & Sick Days to spend time away from work or in case of an illness.
Rest and recharge during our Paid Holidays throughout the year.
Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
Volunteer with Community Time Off to give back to the community.
Predictable Work Schedules to plan your life: no weekends or nights for most roles.
Celebrate your and others' achievements with our Employee Recognition Program .
Reach your career goals with our Educational Reimbursement and Career Development Programs .
And More Perks that support your well-being and career growth.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product ownershipbusiness analysisproduct managementbacklog managementuser storiesacceptance criteriaAI/ML-powered productsdata-driven applicationsorder managementsales workflows

Soft Skills

stakeholder communicationcollaborationleadershiporganizational skillsproblem-solvingadaptabilityuser trust buildingchange managementprioritizationtranslation of business needs

Certifications

Certified Scrum Product Owner (CSPO)Professional Scrum Product Owner (PSPO)