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Service Center Administrative Manager

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full-time

Posted on:

Location Type: Office

Location: Stafford • Texas • United States

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Salary

💰 $72,000 per year

About the role

  • Manage the administrative operations of multiple assigned zone/service centers to achieve efficient delivery of administrative services to benefit internal and external customers.
  • Ensure adherence to established performance standards related to zone administrative functions and meet the Company’s service standards.
  • Manage all aspects of workforce management for administrative employees including hiring, training, evaluating, mentoring, rewarding, disciplining, and succession planning.
  • Manage all administrative support and other administrative tasks including approving workflows, processing of returned goods, miscellaneous bills and credits, proof of delivery requests, supplier credits, applicable SAP/WMS internal reporting, and other administrative tasks required.
  • Handle maintenance of office equipment; maintain acceptable conditions in the hold/returned goods/reship areas; monitor/refresh inventory of standard forms/office/miscellaneous supplies; perform or supervise the preservation and proper destruction of Company records as outlined by Company policy.
  • In conjunction with Manager, oversee telephone service to ensure highest possible service levels; closely monitor staffing, training, and equipment needs.
  • Ensure the enforcement of security regulations as outlined in the General Instructions and the Procedural Manual; monitor adherence to all mandatory administrative and procedural instructions; take action to correct deficiencies noted in systems and procedural audits.
  • Coordinate with Corporate Zone District Administrative Department to maintain timely transaction reporting and take action to correct irregularities noted; assist Manager with annual inventory process; assist in the classification and monitoring of operating expenses.
  • Work to reduce expenses; regularly review all processing to ensure customer service commitments are being consistently met; lead administrative departmental efforts to improve processes and eliminate rework; participate on Continuous Improvement Teams.
  • Make periodic visits/inspections to support and ensure assigned zone customer service levels meet the Company’s standards and expectations.
  • Participate on Continuous Improvement Project teams locally or nationally that involve Service Center processes and functions.

Requirements

  • 3 years’ experience: prior operating management or customer service/ administrative supervisory experience
  • High school diploma or GED
  • Four-year degree or equivalent experience preferred
  • Knowledge of Microsoft Office – Intermediate to Advanced Level
  • Knowledge of SAP
  • Knowledge of the Warehouse Management System (WMS)
  • Leadership and supervisory skills
  • Solid organizational skills
  • Mathematic/logic skills
  • Solid verbal and written communication skills
  • Ability to effectively supervise staff and achieve results through others
  • Ability to interact with all levels within the organization.
Benefits
  • Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
  • Life Insurance coverage for you and options for your family.
  • Save on expenses with Flexible Spending Accounts.
  • Enjoy our Disability Benefits at no cost to you.
  • Share in our success with Profit Sharing Plans.
  • 401(k) Savings Plan with company match to help secure your future.
  • Paid Vacation & Sick Days to spend time away from work or in case of an illness.
  • Rest and recharge during our Paid Holidays throughout the year.
  • Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
  • Volunteer with Community Time Off to give back to the community.
  • Predictable Work Schedules to plan your life: no weekends or nights for most roles.
  • Celebrate your and others' achievements with our Employee Recognition Program.
  • Reach your career goals with our Educational Reimbursement and Career Development Programs.
  • And More Perks that support your well-being and career growth.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
workforce managementadministrative operationsperformance standardsSAPWarehouse Management System (WMS)inventory managementprocess improvementdata reportingcustomer servicebudget management
Soft Skills
leadershipsupervisory skillsorganizational skillsverbal communicationwritten communicationproblem-solvinginterpersonal skillsmentoringtrainingteam collaboration
Certifications
high school diplomaGEDfour-year degree (preferred)