Desktop Support Technician

Gray

Desktop Support Technician providing IT services, hardware repairs, and technical assistance at Gray Inc's Lexington office. Collaborating with team members and supporting IT operations directly.

Posted 6/19/2026full-timeLexington • Kentucky • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

iOS

About the role

Key responsibilities & impact

Provides a wide array of IT services for Gray Team Members
Installs, modifies, and makes repairs to personal computer hardware and software systems
Provides technical assistance and training to system users, and provides remote support as needed
Coordinates adds, moves and changes of smart phone and tablets
Assists the Helpdesk operations for Information Technology
Uses IT support call software to organize, sign off, and provide reporting on all service calls
Provides written documents of procedures and tasks assigned to the position
Installs new peripheral hardware on existing office systems
Performs preventative maintenance of existing hardware
Advises department manager in hardware ordering related issues
Communicates with users regarding the schedule of new hardware deployment
Works with third parties for mobile device usage
Supports 2-3 current smartphone platforms and utilize MDM software
Ability to provide remote support relating to jobsite and satellite office computer troubleshooting
Ability to handle and organize multiple tasks

Requirements

What you’ll need

Bachelor’s or technical/associate degree in a computer field or minimum one-year related experience
Any formal Microsoft, Cisco, Symantec, CompTIA, or other industry certifications a plus
Knowledge of Microsoft Windows 10 OS
Knowledge of Microsoft Office 365 and OneDrive
Knowledge of virtual conferencing solutions, Cisco WebEx preferred
Knowledge of iOS mobile devices
Knowledge of current antivirus/ antimalware/ antispyware security software
Experience with imaging software highly desired
Excellent communication skills
Must be physically present in the Lexington office

Benefits

Comp & perks

Health insurance
Professional development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PC hardware installationPC software installationtechnical assistanceremote supportpreventative maintenanceimaging softwareantivirus softwareantimalware softwareantispyware softwaremobile device management (MDM)

Soft Skills

communication skillsorganizational skillstask management

Certifications

Microsoft certificationCisco certificationSymantec certificationCompTIA certification