Strategic Partnership Manager – AI Safety

Gray Swan

Strategic Partnership Manager coordinating lab relationships for AI safety. Join a rapidly growing, mission-driven team at Gray Swan.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $86,000 - $153,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing partnerships and account relationships, with a strong focus on operational execution and project management. Proficient in CRM management and contract coordination, ensuring alignment between internal teams and customer expectations.

Highest-signal resume keywords

Partnership ManagementAccount ManagementCRM ManagementProject ManagementContract Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract ReviewProject ManagementCRM HygienePipeline ManagementMilestone Tracking

Soft Skills

Attention to DetailWritten CommunicationRelationship Management

Tools & Technologies

Slack

Industry Keywords

Customer SuccessSales OperationsEnterprise ProcurementTechnical Environment

About the role

Key responsibilities & impact

Support the SVP of Frontier Lab Safety
Act as the operational backbone for all lab relationships, owning the workflows and coordination to ensure services can scale.
Translate technical scopes into clear milestones and deliverables for broader team execution.
Coordinate initial calls with new customers, including scheduling, prep materials, and post-call follow-up.
Monitor dedicated Slack channels for lab customers and surface new signals or requests to internal teams quickly.
Ensure that internal teams can focus on high-leverage work by owning the execution details of every engagement.
Own the CRM for all lab relationships capturing every contact, conversation, and opportunity to reflect reality.
Drive deals to close in real time, working with procurement and legal teams to keep contracts moving.
Identify and resolve blockers before they impact timelines, maintaining full visibility into contract status.
Maintain clear visibility into pipeline status and flag any delays before they become problems.
Keep the accounting team informed of milestone status and flag when deliverables are ready for invoicing.
Align internal teams and customer expectations on timelines, tracking progress and flagging risks early.
Provide light project management across active engagements to keep expectations aligned.
Be a consistent, reliable point of contact for lab partners on operational and logistical questions.

Requirements

What you’ll need

3+ years in partnerships, account management, customer success, or sales operations, ideally in a technical environment.
Demonstrated ability to manage multiple active relationships and projects simultaneously
Experience working with enterprise procurement and legal teams to move contracts forward.
Exceptional attention to detail & CRM hygiene, in contract review, and in follow-up.
Strong written communication. You will be representing Gray Swan in writing constantly.
Comfortable in Slack-heavy, async-first work cultures.

Benefits

Comp & perks

401k with up to 4% matching
28 days annual leave (vacation + holidays)
Health, dental, and vision coverage
Catered lunches (Pittsburgh office)
Flexible work arrangements
Visa sponsorship available for exceptional candidates