Execute the technical setup of Gainsight features including Data Designer, Rules Engine, Journey Orchestrator, and Health Scorecards.
Manage data ingestion from Salesforce and external sources.
Perform data cleaning and mapping to ensure 100% data integrity.
Build multi-step, automated email programs in Journey Orchestrator, including participant logic, token mapping, and multi-variant testing.
Develop sophisticated dashboards and reports that provide 'at-a-glance' visibility into customer health and OKR progress.
Proactively monitor rule success/failure logs, fix broken syncs, and optimize existing rules for better platform performance.
Maintain documentation of the technical builds and logic flows created so the CS Ops team understands the 'why' behind the 'how.'

Requirements

Active Gainsight Certified Administrator (Level 3) is mandatory.
Expert-level understanding of Gainsight’s Data Object model (MDA) and how it interacts with Salesforce objects (Accounts, Contacts, Custom Objects).
Experience using calculated fields, TO_STRING / TO_DATE transformations, and complex filters in Data Designer.
Strong grasp of the Gainsight-Salesforce connector and the ability to troubleshoot sync errors between the two platforms.
Ability to take a written business requirement and visualize the step-by-step logic needed to build it in the Rules Engine.
Experience with Survey logic and conditional formatting within JO.
Background in SQL or advanced Excel (for complex data manipulation).
Previous experience in a high-growth SaaS environment focusing on Renewals and Expansions.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

GainsightData DesignerRules EngineJourney OrchestratorHealth Scorecardsdata cleaningdata mappingSQLadvanced Excelcalculated fields

Soft Skills

problem-solvingvisualizationdocumentationcommunication

Certifications

Gainsight Certified Administrator (Level 3)