Enterprise Customer Success Manager
Gravyty
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $80,000 - $100,000 per year
About the role
- Build and maintain strong relationships with university leaders
- Serve as the primary point of contact for customer alignment
- Act as the voice of the customer internally
- Develop tailored success plans and monitor health metrics
- Drive customer renewals by demonstrating ROI
- Track and report on KPIs and present outcomes to stakeholders
- Collaborate with Marketing on customer success stories
Requirements
- 5+ years of Customer Success, Account Management, or Consulting experience in SaaS
- Proven track record of managing enterprise accounts and executive-level relationships
- Strong consultative, strategic thinking, and problem-solving abilities
- Exceptional communication and executive presence
- Experience with CRM and CS platforms (Salesforce, Gainsight, HubSpot)
Benefits
- Competitive benefits
- Employer-matched retirement plans
- Flexible time off
- Supportive environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementConsultingKPI TrackingROI DemonstrationStrategic ThinkingProblem Solving
Soft Skills
Relationship BuildingCommunicationExecutive PresenceCollaboration