Gravyty

Manager, Mid-Market Customer Success

Gravyty

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $90,000 - $140,000 per year

About the role

  • Lead, coach, and develop a high-performing Mid-Market Customer Success team
  • Evolve the current SMB framework into a Mid-Market model
  • Track and report on team-wide metrics for overall portfolio health
  • Refine success plans and workflows to provide best-in-class guidance
  • Directly manage a portfolio of accounts with proactive engagement
  • Lead renewals, identify expansion opportunities, and maximize customer lifetime value

Requirements

  • 5+ years in B2B SaaS Customer Success or Account Management
  • Deep experience using CS platforms (e.g., Gainsight, ChurnZero) and CRM systems
  • Comfortable using data insights and segmentation to prioritize interventions
  • Exceptional ability to communicate complex value propositions
  • A proactive, collaborative spirit with a passion for the nonprofit and education sectors.
Benefits
  • Competitive benefits
  • Supportive, purpose-driven environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaSCustomer SuccessAccount Managementdata insightssegmentationmetrics trackingsuccess plansworkflows
Soft Skills
leadershipcoachingcommunicationcollaborationproactive engagement