Gravyty

Customer Success Manager – SMB

Gravyty

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Own a large portfolio of small to mid-sized business accounts
  • Engage customers through automated communications, success reviews, strategic check-ins and campaigns
  • Monitor usage and customer health to trigger timely interventions
  • Collaborate cross-functionally to resolve issues and deliver customer value
  • Identify churn risks and expansion opportunities, surface cross-sell opportunities to Sales

Requirements

  • 2+ years in a B2B SaaS Customer Success, Account Management, or similar client-facing role
  • Strong communication, organizational, and multitasking skills
  • Experience with CS platforms (e.g., Gainsight, ChurnZero), CRM systems, and usage analytics
  • Comfortable using segmentation, data insights, and playbooks to guide decisions
  • Proactive, collaborative, and driven to improve processes and customer outcomes
Benefits
  • Competitive benefits
  • Employer-matched retirement plans
  • Flexible time off
  • Supportive environment
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
B2B SaaScustomer successaccount managementusage analyticssegmentationdata insightsplaybooks
Soft Skills
communicationorganizationalmultitaskingproactivecollaborativedriven to improve processes