Gravwell

Customer Success Architect

Gravwell

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $130,000 - $210,000 per year

Job Level

Mid-LevelSenior

Tech Stack

KafkaLinuxPerlPythonRabbitMQSplunk

About the role

  • Partner with customers to design, deploy, and integrate Gravwell within complex OT and IT ecosystems
  • Lead implementation and onboarding engagements, ensuring successful deployment and knowledge transfer
  • Develop and document custom integrations, data pipelines, and automations tailored to customer needs
  • Collaborate with engineering teams to test and refine integration modules, sensors, and connectors
  • Create reusable detection logic, queries, and dashboards to accelerate time-to-value
  • Troubleshoot Linux systems, network communications, and application integrations in production environments
  • Deliver customer training sessions and technical documentation to build self-sufficiency and confidence
  • Act as a technical advocate during escalations and system performance reviews
  • Contribute to product feedback and roadmap discussions based on real-world customer experiences

Requirements

  • 3–5 years of hands-on experience in systems engineering, DevOps, or technical support roles
  • Strong Linux fundamentals: process management, networking, filesystems, and performance tuning
  • Experience with scripting languages (e.g., Bash, Python, or Perl) for automation and troubleshooting
  • Familiarity with networking concepts (IPv4/IPv6, TCP/UDP) and communications in OT environments (Modbus, DNP3)
  • Experience deploying or integrating log management or analytics platforms (e.g., Gravwell, ELK, Splunk)
  • Understanding of system logging, data pipelines, and message brokers (Kafka, RabbitMQ, etc.)
  • Excellent written and verbal communication skills—you can explain complex systems clearly to technical and non-technical audiences
  • A self-motivated, curious problem-solver who thrives in collaborative, remote-first environments.
Benefits
  • Competitive compensation and benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
systems engineeringDevOpstechnical supportLinux fundamentalsscripting languagesautomationnetworking conceptslog managementdata pipelinesmessage brokers
Soft skills
written communicationverbal communicationproblem-solvingcollaborationself-motivationcuriosity