Technical Program Manager

• Lead and manage the end-to-end incident response process as the on-call Incident Manager, ensuring swift resolution and clear communication to all stakeholders.
• Own the post-incident lifecycle by facilitating blameless post-mortems and Root Cause Analyses (RCAs), then driving the resulting follow-up actions to prevent recurrence and achieve lasting improvements.
• Own and advance the company's Business Continuity and Disaster Recovery (BC/DR) program, including planning, testing, and reporting on our organizational readiness.
• Drive the maturity of our PCI DSS and SOC2 compliance programs by translating requirements into actionable engineering work and managing the collection of audit evidence.
• Act as a primary stakeholder for follow-up actions that affect trust and reliability, ensuring that remediation tasks and proactive reliability improvements are prioritized and executed by the appropriate engineering and operations teams.

Technical Program Manager – Trust and Reliability

Technical Program Manager II

Senior Technical Program Manager

Technical Program Manager, Threat Detection

Senior Technical Program Manager