People Operations

• Build string, authentic connections with employees through regular on-site presence in one of our US hubs (Houston, Minneapolis, Denver, or Northampton).
• Serve as the first-line of HR support for US and LATAM teams, offering guidance, reassurance, and clarity on day-to-day questions.
• Partner closely with mid-level and senior stakeholders, providing strategic and operational HR support that helps teams thrive.
• Manage ER matters end-to-end, including grievances, PIPs, disciplinaries, RIFs, and sensitive investigations.
• Approach all ER situations with empathy, fairness, and an understanding of the human impact behind every decision.
• Coach managers to handle ER issues confidently and in alignment with our People-first values.
• Deliver warm and engaging HR orientation sessions for new US and LATAM hires, setting the tone for a positive employee experience from the outset and regularly refining based on new hire feedback.
• Support the execution of global People initiatives, including our continuous performance management process that emphasises learning, growth, and regular feedback.
• Conduct Training Needs Analysis to identify development opportunities that support our people and business goals.
• Measure and evaluate training effectiveness, using data and employee feedback to recommend meaningful improvements.
• Partner with leaders on workforce planning and help shape organisational design conversations.
• Contribute to DE&I initiatives that strengthen belonging and ensure every voice is heard.
• Help drive employee engagement initiatives, gathering insights and feedback to improve the employee experience.
• Champion a positive, connected, inclusive culture – always placing People at the heart of decisions.
• Serve as the US People representative in our Culture Club (social committee), helping to champion fun, connection, and community across our hubs.
• Represent the HR in our global Wellbeing employee resource group, helping to shape initiatives that support mental, physical, and emotional wellbeing.
• Work closely with our UK-based People Administrator to ensure smooth and compliant on and offboarding processes in US and LATAM (including supporting with immigration).
• Collaborating with our global People team to align on processes, share insights, and continuously enhance our ways of working.
• Support change transformation efforts as the company continues to evolve and scale.

People Manager – HR Generalist

People & Culture Manager

Senior People Partner