Solutions Architect – Client-Facing

Gravitee

Solutions Architect onboarding enterprise customers onto Gravitee platform while helping them deploy API management solutions. Focus on customer architecture and integration strategies in a hybrid work model.

Posted 5/16/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudDockerKubernetes

About the role

Key responsibilities & impact

Help customers during their onboarding process with activities like Architecture design, product configuration, use case implementation
Effectively manage the tracking of top-tier customer projects and resolution and escalations on behalf of product and services
Ensure constant communication with customers and emerge as customer’s trusted technical advisor and a partner
Establish business value for customers and help them achieve the targets and ROI from the use of the Gravitee platform
Help existing customers to understand business case & value prop, also ensuring post-sales challenges/pitfalls are identified and mitigated into opportunities
Understand, advocate, and document customer’s use case, architecture, and roadmap
Champion and advocate for the customer within Gravitee. Follow up with Engineering and Product Management on customers’ product features and future roadmap needs and address them actively
Support the other Gravitee Teams with demonstrations, content creation, and marketing activities which will contribute to the Gravitee Platform being more widely adopted

Requirements

What you’ll need

Strong technical background within SaaS, cloud, platform, infrastructure, or software environments
Experience working with APIs, integrations, platform technologies, or modern cloud-native architectures
Hands-on experience implementing or deploying technical platforms into customer or production environments
Experience with Docker and/or Kubernetes deployments
Ability to understand customer architectures and design implementation approaches across cloud or on-prem environments
Strong troubleshooting and problem-solving skills across integrations, infrastructure, and platform deployments
Clear communicator who can explain technical concepts in a practical and understandable way
Comfortable working directly with customers, engineering teams, or internal stakeholders during implementations
Ability to travel when required

Benefits

Comp & perks

Competitive medical coverage
Pension / 401k program options
Stock options - you build it, you own it
25 days holiday + in-country national holidays
3 mental health days + wellness allowance
Your birthday off 🎉
Professional development budget to fuel your growth
Hybrid work culture with hubs across regions
Quarterly team events + annual offsite at an exciting location

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaScloudplatforminfrastructureAPIsintegrationscloud-native architectureDockerKubernetestroubleshooting

Soft Skills

communicationproblem-solvingcustomer advocacycollaborationtechnical advisingproject managementrelationship managementadaptabilitypresentation skillscustomer engagement