Customer Success Manager

Gravitee

Customer Success Manager overseeing enterprise accounts in a fast-paced AI-driven company. Guiding diverse portfolios towards success and enhancing customer satisfaction across EMEA.

Posted 5/11/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own the long-term success and retention of a diverse portfolio of enterprise customers across EMEA, ensuring a seamless transition and consistent high-level service
Lead customer "Success Projects" by executing clear milestones, technical requirements, and timelines to ensure rapid time-to-value
Proactively identify project "blockers". Use established project management frameworks to track, escalate, and resolve risks before they impact customer health
Act as the project lead between the customer and Gravitee’s internal teams (Product, Engineering, and Support) to deliver on custom requirements or complex migrations
Conduct regular Quarterly Business Reviews (QBRs) that demonstrate ROI through data-driven reporting and project status updates
Partner with Account Executives to ensure a seamless renewal process, maintaining our commitment to low churn

Requirements

What you’ll need

3+ years in a CSM or Account Management role within a B2B SaaS environment (API, DevOps, or Infrastructure space preferred)
Proven experience managing complex technical projects
Familiarity with methodologies such as Agile, Waterfall, or Prince2 is highly desirable
Ability to confidently discuss technical concepts (APIs, JSON, Cloud Infrastructure) with developers and architects
Exceptional presentation and negotiation skills; able to translate complex technical milestones into business value for C-level stakeholders
Comfort working in a fast-paced, high-growth environment where you can quickly adopt evolving processes and tools

Benefits

Comp & perks

Competitive medical coverage
Pension / 401k program options
Stock options - you build it, you own it
25 days holiday + in-country national holidays
3 mental health days + wellness allowance
Your birthday off 🎉
Professional development budget to fuel your growth
Hybrid work culture with hubs across regions
Quarterly team events + annual offsite at an exciting location

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementtechnical project managementAPIJSONCloud InfrastructureAgileWaterfallPrince2

Soft Skills

presentation skillsnegotiation skillscommunication skillsproblem-solvingcustomer success management