ICHRA Account Manager

Gravie

ICHRA Account Manager overseeing employer relationships for Gravie’s ICHRA product and ensuring client satisfaction. Collaborating across teams to deliver exceptional service and solutions.

Posted 6/4/2026full-timeMinneapolis • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $56,830 - $75,773 per yearWebsite

About the role

Key responsibilities & impact

Educate employer clients about Gravie's ICHRA product and services.
Provide accurate and timely answers to clients' questions.
Ensure new and renewing employer clients receive accurately completed onboarding documents, and route completed items to internal teams.
Facilitate and present kick-off meetings to clients' employee populations.
Research and resolve client issues and elevated member issues.
Proactively deliver ongoing guidance and thoughtful recommendations to clients.
Coordinate and manage ongoing relationships with clients, including meetings/regular outreach, delivery of applicable reports and contract discussions.
Assist groups through their plan renewal in determining affordability and establishing their contribution strategies.
Work with Sales and Implementation teams to ensure smooth onboarding of new clients.
Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience in customer service
Minimum of 3 years customer service or account management experience
Account management experience in the health insurance or health care industry, ideally in the ICHRA space
Demonstrated ability to work independently with a high level of organization and ability to effectively manage time-critical issues
Experience working in highly dynamic environment (start up or emerging growth company) or demonstrated ability to do so
Clear and effective communicator, including public speaking skills
Ability to work collaboratively across a team and functions
Energetic, positive attitude and self-motivated
Experience in working with Microsoft Office, including Word, Excel, PowerPoint
Previous start-up company experience

Benefits

Comp & perks

alternative medicine coverage
flexible PTO
up to 16 weeks paid parental leave
paid holidays
a 401k program
transportation perks
education reimbursement
1 week of paid paw-ternity leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceaccount managementpublic speakingonboardingaffordability analysiscontribution strategiesissue resolutionreport deliverytime managementdynamic environment experience

Soft Skills

organizationcommunicationcollaborationself-motivationpositive attitudeempathycreativitycuriosityauthenticityoutcome orientation

Certifications

Bachelor's degree