Provide user support and maintain the Salesforce platform
Build relationships with multiple technical teams including Product Engineering teams, architects, and external vendors
Intake and triage questions from business users
Troubleshoot production issues collaboratively with the Gravie Salesforce team
Demonstrate standard Salesforce features and solutions built for Gravie
Support Third Party Application and deliver new features for technologies like Pardot, ON24, Agiloft, Conga Composer, ZoomInfo, BenefitFlow, and OwnBackup
Lead data hygiene efforts by performing data loads, data fixes, and periodically review data health
Support User Provisioning and Licensing/Access Management
Support Credential/Access Management for Integrated Services
Build reports and dashboards to support production issues or business needs
Build declarative solutions in Salesforce
Collaborate with other technology teams to deliver cross-platform solutions
Manage communication and deadlines to deliver solutions on time
Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.

Requirements

Bachelor's Degree or equivalent experience
Salesforce administrator certification
5 years of experience with Salesforce
3 years of substantial experience in with Sales, Marketing, and Service processes and software solution delivery
Excellent communication skills
Demonstrated success getting results through collaboration
Salesforce advanced administrator certification (Salesforce administrator II) (Extra credit)
Salesforce app builder certification (Extra credit)
Health cloud or other Salesforce industries experience (Extra credit)
Jira and Copado experience (Extra credit)
Previous start up company experience (Extra credit)
Healthcare industry experience (Extra credit)

Benefits

Health insurance
401k program
Alternative medicine coverage
Generous PTO
Up to 16 weeks paid parental leave
Paid holidays
Transportation perks
Education reimbursement
Paid paw-ternity leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforcedata hygienedata loadsdata fixesreport buildingdashboard buildingdeclarative solutionsSalesforce app builderSalesforce advanced administratorSales, Marketing, and Service processes

Soft Skills

communicationcollaborationrelationship buildingproblem-solvingtime managementcreativityempathyauthenticitycuriosityoutcome orientation

Certifications

Salesforce administrator certificationSalesforce advanced administrator certificationSalesforce app builder certification