Product Manager

• Collaborate with Engineer and Product to resolve bugs, enhance user experience, and implement preventative solutions
• Support backlog management by helping prioritize, refine, and align user stories with strategic objectives
• Write clear, actionable user stories and acceptance criteria based on direction from Product Managers and feedback from stakeholders
• Perform acceptance testing to validate that features meet defined requirements
• Maintain accurate and up-to-date product documentation, including FAQs, user guides, SOPs, and internal knowledge bases
• Actively participate in Agile ceremonies and delivery processes—supporting sprint planning, progress tracking, and continuous improvement of rituals like backlog refinement, reporting, and bug triage.
• Coordinate cross-functional product releases, including timelines, communications, readiness tracking, and post-deployment follow-ups
• Own and evolve tooling that supports visibility and planning (e.g., Jira dashboards, Confluence spaces, release calendars)
• Support cross-functional alignment by facilitating regular syncs and sharing updates across Product, Ops, CX, Legal, and Compliance
• Continuously analyze user feedback, product trends, and system knowledge to inform process improvements and roadmap priorities.

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