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Tech Stack
Tools & technologiesJavaScriptPython
About the role
Key responsibilities & impact- Design, write, and maintain high-quality documentation of our applications, including API guides, integration tutorials, and user manuals for various target groups.
- Identify and reuse existing content assets, while adhering to the Graphwise style guide, best practices, and any instructions and requests.
- Use Paligo to manage component-based content, ensuring maximum reusability as well as consistency and continuity of documentation works across the department and company.
- Work closely with the Graphwise Knowledge Hub team and support the curation and maintenance of the Graphwise Knowledge Graph with focus on taxonomies and content design.
- Collaborate closely with our stakeholders and in particular the product and infrastructure team, as well as other enterprise departments to ensure accurate and technical valid information.
- Distill highly technical concepts into elegant, "high mode of expression" English that maintains professional sophistication without sacrificing clarity and can be easily followed and understood by relevant target groups.
- Audit existing content for accuracy and keep apace with our rapid release cycles.
Requirements
What you’ll need- Ideally, you will have 5+ years of professional experience in technical documentation writing, specifically within the SaaS industry.
- A university degree in English, linguistics, or computer science (this is considered a plus).
- Advanced-level proficiency in Paligo (or a similar CCMS).
- A good understanding of Git/GitHub workflows.
- Familiarity with a technical domain centered around interoperable data and AI, preferably with a background in taxonomies, knowledge graphs, and the Semantic Web.
- Excellent writing and editing skills in English, with the ability to translate complex technical content into impeccable, nuanced, and easy-to-understand descriptions.
- The ability to meet deadlines, follow prioritized workflows, and assume accountability for semi-independently managed tasks.
- A proactive, problem-solving mindset and a belief that "good enough" documentation is an oxymoron.
- Other qualifications and experiences that are an asset.
- Basic familiarity with Python, JavaScript, and CSS.
- Comfort using the Jira ticketing system, Slack, and Adobe Creative Suite tools (beyond Photoshop).
- German language skills.
- Experience communicating effectively with developers and stakeholders across all organizational levels.
- A genuine passion for creating high-quality technical documentation that engages the reader while simplifying complex concepts.
Benefits
Comp & perks- A career development path, through training, hands-on experience, time for innovation, and more
- A friendly and professional international team and a working environment in a rapidly expanding tech and AI company
- Exposure to the latest in AI and knowledge graph technologies
- An organization committed to sustainability and responsible business practices
- A hybrid working model with flexible working hours and benefits reflecting our belief that a healthy work-life balance is a key driver of efficiency and passion for your work
- Up to three days home office per week
- Company-sponsored social activities and additional team building activities throughout the year
- And of course we offer free tea, coffee, fruit and snacks in our offices
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical documentation writingadvanced-level proficiency in PaligoGitGitHubPythonJavaScriptCSScontent designtaxonomiesknowledge graphs
Soft Skills
excellent writing skillsediting skillsproblem-solving mindsetability to meet deadlinesaccountabilitycollaborationcommunication skillsability to distill complex conceptsproactive attitudeattention to detail