Customer Advocate II

Graphic Packaging International, LLC

Customer Advocate II providing customer support and order management for a major packaging company. Resolving customer inquiries and maintaining relationships in a collaborative environment.

Posted 6/25/2026full-timeLawrenceburg • Tennessee • 🇺🇸 United StatesJuniorMid-Level💰 $45,000 - $56,300 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

order managementinventory managementproject managementaccounts receivables managementworking capital managementLean Sigmacontinuous improvementcustomer account managementERP business applicationMicrosoft Office

Soft Skills

communicationorganizationattention to detailtime managementprioritizationrelationship building

Tools & Technologies

SAP

Industry Keywords

order fulfillmentcash flowplant rulesprocesseshygieneallergens

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment
Order and inventory management based on forecast and other modeling
Manage on time and in full shipments
Project management for our external customers (developing new business with existing customers)
Achieve all goals associated with cash flow for GPI as associated for their account
Goals include accounts receivables and working capital management
Participate in Lean Sigma projects and deploy continuous improvement initiatives
Develop strong relationships with internal and external customer contacts
Liaison between GPI and our customer on all aspects of account management
Follow all Plant rules, Processes, Hygiene, and Allergens procedures

Requirements

What you’ll need

High School Education + 2 years related experience
Four-year degree in applicable field of study or compensatory work experience is required
Solid understanding of customer account management
General understanding and experience with ERP business application, (SAP preferred)
High degree of organization and attention to detail
Successful time management and prioritization skills
Effective written and oral communication
Microsoft Office Skills

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities