Customer Advocate II

Graphic Packaging International, LLC

Customer Advocate managing accounts in the food and beverage packaging sector. Ensuring order fulfillment and strong customer relationships from the Irvine, CA office.

Posted 5/12/2026full-timeIrvine • California • 🇺🇸 United StatesJuniorMid-Level💰 $57,500 - $71,900 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment
Order and inventory management based on forecast and other modeling
Manage on time and in full shipments
Project management for our external customers (developing new business with existing customers)
Achieve all goals associated with cash flow for GPI as associated for their account
Goals include accounts receivables and working capital management
Participate in Lean Sigma projects and deploy continuous improvement initiatives
Develop strong relationships with internal and external customer contacts
Liaison between GPI and our customer on all aspects of account management
All other duties as assigned

Requirements

What you’ll need

2-5 years’ work experience or proven track record for success
Solid understanding of customer account management
General understanding and experience with ERP business application (SAP preferred)
High degree of organization and attention to detail
Successful time management and prioritization skills
Effective written and oral communication
Microsoft Office Skills
Four year degree in applicable field of study or compensatory work experience is required.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

order managementinventory managementproject managementaccounts receivables managementworking capital managementLean Sigmacontinuous improvementERP business applicationMicrosoft Office

Soft Skills

communicationorganizationattention to detailtime managementprioritizationrelationship building