Customer Advocate II

Graphic Packaging International, LLC

Customer Advocate II at Graphic Packaging managing order fulfillment communications. Developing customer relationships and managing inventory while achieving cash flow goals in a remote setting.

Posted 4/27/2026full-timeConcord • New Hampshire • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $62,500 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment
Order and inventory management based on forecast and other modeling
Manage on time and in full shipments
Project management for our external customers (developing new business with existing customers)
Achieve all goals associated with cash flow for GPI as associated for their account
Goals include accounts receivables and working capital management
Participate in Lean Sigma projects and deploy continuous improvement initiatives
Develop strong relationships with internal and external customer contacts
Liaison between GPI and our customer on all aspects of account management
All other duties as assigned

Requirements

What you’ll need

2-5 years’ work experience or proven track record for success
Four-year degree in applicable field of study or compensatory work experience is required
Solid understanding of customer account management
General understanding and experience with ERP business application, (SAP preferred)
High degree of organization and attention to detail
Successful time management and prioritization skills
Effective written and oral communication
Microsoft Office Skills

Benefits

Comp & perks

Competitive salary
Workplace diversity
Compensation and benefits programs among the industry’s best

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

order managementinventory managementproject managementaccounts receivables managementworking capital managementLean Sigmacontinuous improvementERP business applicationSAPMicrosoft Office

Soft Skills

communicationorganizationattention to detailtime managementprioritizationrelationship building

Certifications

four-year degree