
Customer Advocate II
Graphic Packaging International, LLC
full-time
Posted on:
Location Type: Office
Location: Concord • New Hampshire • United States
Visit company websiteExplore more
Salary
💰 $49,040 - $61,300 per year
Tech Stack
About the role
- Provide accurate and continual communications to internal and external customers on any aspect of order fulfillment
- Order and inventory management based on forecast and other modeling
- Manage on time and in full shipments
- Project management for our external customers (developing new business with existing customers)
- Achieve all goals associated with cash flow for GPI as associated for their account
- Participate in Lean Sigma projects and deploy continuous improvement initiatives
- Develop strong relationships with internal and external customer contacts
- Liaison between GPI and our customer on all aspects of account management
- All other duties as assigned
Requirements
- 2-5 years’ work experience or proven track record for success
- Four year degree in applicable field of study or compensatory work experience
- Solid understanding of customer account management
- General understanding and experience with ERP business applications (SAP preferred)
- High degree of organization and attention to detail
- Successful time management and prioritization skills
- Effective written and oral communication
- Microsoft Office Skills
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order managementinventory managementproject managementLean Sigmacontinuous improvementcustomer account managementERP business applicationsSAPMicrosoft Office
Soft Skills
communicationorganizationattention to detailtime managementprioritizationrelationship building