Quality Assurance Reviewer

Grapefruit Health

Quality Assurance Reviewer conducting remote telephonic patient assessments for Grapefruit Health. Ensuring quality assurance and HIPAA compliance in patient interactions and evaluations.

Posted 7/31/2026part-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong written and verbal communication skills, with a focus on patient communication and quality assurance. Proficient in conducting telephonic assessments and maintaining HIPAA compliance while utilizing clinical software for documentation.

Highest-signal resume keywords

Quality Assurance ReviewTelephonic AssessmentsHIPAA CompliancePatient CommunicationAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quality AssuranceTelephonic AssessmentAnalytical SkillsTechnical ProficiencyDocumentation

Soft Skills

Written CommunicationVerbal CommunicationAutonomous WorkTeam CollaborationDeadline Management

Tools & Technologies

The GroveClinical Software

Industry Keywords

Patient SafetyPatient ConfidentialityWellness Check-insOnboarding Training

About the role

Key responsibilities & impact

Complete quality assurance review for the calls assigned to you
Conduct structured telephonic assessments and wellness check-ins using The Grove (Grapefruit Health’s platform)
Document interaction outcomes accurately within the platform
Escalate patient safety concerns to the Vice President of Clinical Services
Maintain strict HIPAA compliance and patient confidentiality at all times
Participate in onboarding training and ongoing check-ins

Requirements

What you’ll need

Ability to meet multiple deadlines
Strong written and verbal communication skills
Strong quantitative, qualitative, and analytical skills including technical proficiency
Must be able to work autonomously (with minimal direction) while also being part of an integrated team
Confidence and fluency in patient communication
Familiarity with a real clinical software used in professional settings
Must be able to work up to 20 hours per week
A quiet, private workspace free of background noise or distractions
Strong verbal communication skills, or a genuine desire to develop them

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities