Call Center Sales Supervisor – B2C
Grape Collective
full-time
Posted on:
Location Type: Remote
Location: Panama
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Salary
💰 $2,500 per month
About the role
- Supervise and lead a remote team of phone sales agents
- Train, onboard, and coach new hires
- Develop and refine sales scripts and call methodologies
- Analyze call metrics and track KPIs to improve performance
- Implement quality assurance processes and monitor productivity
- Collaborate with leadership to scale the team to 8–10 agents
- Own day-to-day sales operations and target tracking
- Coordinate with Customer Service to align goals and strategies
- Maintain high standards of communication, discipline, and accountability
Requirements
- Minimum 5 years of total sales experience, including:
- At least 1–2 years as a successful phone salesperson
- 3+ years supervising remote phone sales teams
- Strong knowledge of outbound call operations, sales psychology, and coaching techniques
- Proven experience with U.S. and European markets
- Skilled in creating scripts, analyzing data, and improving KPIs
- Fluent English (C1 level or higher) – mandatory
- Remote work capability and reliable internet
- Experience scaling a call center or B2C team is highly preferred
Benefits
- $2,500/month base salary
- Competitive bonus and commission structure tied to team results
- Opportunity to lead and scale a global sales function
- Full remote flexibility and autonomy
- Clear growth path and collaboration with executive leadership
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales experiencephone salescall methodologiescall metrics analysisKPI trackingquality assurance processessales operationsscript creationdata analysisB2C team scaling
Soft Skills
leadershipcoachingcommunicationdisciplineaccountabilityteam collaborationtrainingonboardingperformance improvementremote team management