Senior Warehouse Manager – Import / Export
Grape Collective
full-time
Posted on:
Location Type: Hybrid
Location: Belgrade • 🇷🇸 Serbia
Visit company websiteJob Level
Senior
About the role
- Own international logistics and shipping operations for the Swiss warehouse, with a strong focus on B2C small-parcel shipments, delivery quality, timelines, and compliance.
- Optimize and standardize warehouse and shipping processes, monitor performance, identify bottlenecks, and drive continuous improvement initiatives.
- Ensure full import/export and regulatory compliance, including customs documentation and coordination with brokers and carriers.
- Manage external logistics partners and vendors, track performance against KPIs/SLAs, and resolve shipment issues and delays.
- Monitor logistics KPIs and reporting, providing regular performance updates and supporting shipment volume scaling.
- Coordinate cross-functionally with sales, customer support, and operations teams, acting as the owner of logistics-related problem-solving.
Requirements
- 5+ years of experience in warehouse management, logistics, or international shipping roles
- Hands-on international shipping experience (mandatory), with a strong focus on:
- B2C (direct-to-consumer) shipments
- Small-parcel logistics (not limited to large B2B cargo)
- Solid understanding of international shipping regulations, customs documentation, and procedures
- Proven ability to manage, optimize, and scale existing warehouse and logistics operations (not a greenfield setup)
- Experience working with external logistics providers, shipping carriers, and warehouse partners
- Familiarity with project management and tracking tools (e.g., Trello, Asana, or similar)
- Independent, ownership-driven operator able to fully own logistics operations and work effectively with international teams and partners.
- Highly proactive self-starter who thrives in a startup or scale-up environment, takes initiative, and drives outcomes without close supervision.
Benefits
- Stable, long-term position within an international organization.
- High-impact role with clear ownership and responsibility.
- Direct collaboration with senior leadership.
- Opportunity to work with premium global products in a multicultural, international team
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
international logisticsshipping operationsB2C shipmentssmall-parcel logisticsimport/export compliancecustoms documentationperformance monitoringKPI trackingwarehouse managementlogistics optimization
Soft skills
problem-solvingownership-drivenproactiveself-starterinitiativecross-functional collaborationcommunicationadaptabilityteamworkindependence