Senior Manager, Customer Centricity – Business Cards & Payments
Capital One
Data Insights Manager
Granum
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
SQLTableau
About the role
- Collaborate with RevOps, Marketing, and Product on the GTM & Product metrics framework with clear, trusted definitions and calculations.
- Ship role-based BI dashboards/scorecards that drive decisions across Product, CS, Marketing, Sales, Finance, and Accounting.
- Deliver executive-ready insight readouts that convert signals into quarterly plans and weekly actions; lead health scoring and cohort analysis to surface risk/opportunity and enable manager coaching.
- Standardize pre/post measurement and ROI methods, linking spend to qualified pipeline, bookings, CAC/LTV, and payback.
- Partner with Marketing/Sales/RevOps on shared funnel and SLAs; run recurring pipeline and conversion reviews; align pipeline and bookings forecasts.
- Collaborate with FP&A on planning, monthly forecasting/variance, scenario modeling, and headcount/capacity; communicate risks and corrective actions.
- Partner with Data Intelligence to improve data quality, semantic layers, and performance; enable self-service analytics with certified assets and a transparent intake/backlog.
Requirements
- 5–8 years in business analytics with a strong IC track record delivering executive-ready dashboards and insights.
- Expert in SQL and data modeling; able to partner with engineering on data models and semantic layers.
- Hands-on with Looker, Tableau, or Power BI focused on design, certification, and stakeholder enablement.
- Familiar and proficient with product analytics tools (Pendo) and GTM systems (Salesforce, HubSpot/Marketo, Zendesk, Churn Zero).
- Strong storytelling and communication; frames ambiguous questions and drives action.
- Solid measurement fundamentals: baselines, pre/post analysis, and basic experiment reads.
- Proven collaboration with Marketing, Sales, RevOps, and FP&A on funnel, ROI, forecasting, and planning; financial acumen across forecasting, variance, scenarios, and headcount/capacity.
Benefits
- Join an incredible team culture that’s all about collaboration, support, and having fun while making a real impact every day.
- We prioritize your well-being with comprehensive health, dental, and vision plans for you and your family.
- 401K Matching!
- We also offer additional options for HSA (with employer contribution!), FSA, Dependent Care FSA, short-term/long-term disability, life insurance, legal assistance, and much more!
- We invest in your growth through conferences, courses, or any tools that help you advance.
- Enjoy a great work-life balance with unlimited Paid Time Off, paid company holidays, and a company-wide shutdown from Dec 24 - Jan 1 for a well-deserved holiday break.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLdata modelingbusiness analyticsdashboard designmeasurement fundamentalspre/post analysishealth scoringcohort analysisROI methodsscenario modeling
Soft skills
storytellingcommunicationcollaborationrisk managementaction-drivenstakeholder enablementproblem framingcoaching
