Become and serve as an expert on our product, our customers, and our market to lead product launch and product adoption strategies across our company.
Conduct customer and market research to inform roadmap focus, adoption barriers, and messaging; synthesize insights into specific recommendations for Product and GTM.
Partner with Product Managers and PMM Leadership to inform product roadmaps so we deliver features that customers need, driving new customer acquisition and deeper adoption.
Translate product capabilities into positioning, messaging, and enablement resources for Sales and CX; maintain a single source of truth for value narratives and talk tracks.
Map the product adoption lifecycle by segment and workflow; define target audiences, key activation events, and the narrative that connects product value to real customer outcomes.
Lead cross‑functional GTM pods for priority product areas to drive adoption, acting as the strategy owner and program manager across Product, CX, and Sales.
Run launch and lifecycle programs for specific product coverage areas (e.g., CRM, Estimating, Reporting), including alpha/beta, positioning, internal enablement, customer comms, and measurement.
Own in‑app communications and activation journeys (e.g., guided walkthroughs, checklists, nudges) to reduce time‑to‑value and increase feature engagement across new and existing customers.
Lead cross-functional product sunsetting and migration plans, ensuring proactive messaging, risk mitigation, and training that protect retention.
Support CX to deliver live training, community webinars, and in‑person workshops that reinforce the “way to work” in product and convert awareness into usage.
Support Sales to deliver a compelling product pitch of the product that aligns with the defined ideal customer profile to increase new customer acquisition.
Support pricing/packaging recommendations aligned to adoption goals and customer value realization.
Requirements
4–6 years in B2B SaaS with 3+ in Product Marketing, owning product research, launches and adoption programs end‑to‑end.
Experience with vertical SaaS in SMB, and familiarity with workforce/mobile tools, Payments, or education/training products.
Evidence of research rigor translating to product and GTM recommendations that move KPIs.
Strong cross‑functional leadership and program management; comfortable organizing complex work across Product, Design, Engineering, CX, Sales, and RevOps.
Crisp communication and storytelling, and is able to distill complex functionality into clear, outcome‑focused messaging.
Demonstrated experience with in‑app lifecycle marketing and activation design (e.g., guides, tooltips, checklists, nudges), and partnering with CX for live enablement.
A bias for experimentation, data‑driven decision‑making, and visible iteration.
Hands‑on familiarity with adoption tooling (e.g., in‑app guides) and CX/usage analytics.
Benefits
Join an incredible team culture that’s all about collaboration, support, and having fun while making a real impact every day.
We prioritize your well-being with comprehensive health, dental, and vision plans for you and your family.
401K Matching!
We also offer additional options for HSA (with employer contribution!), FSA, Dependent Care FSA, short-term/long-term disability, life insurance, legal assistance, and much more!
We invest in your growth through conferences, courses, or any tools that help you advance.
Enjoy a great work-life balance with unlimited Paid Time Off, paid company holidays, and a company-wide shutdown from Dec 24 - Jan 1 for a well-deserved holiday break.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.