Senior Technical Business Analyst

Grant Street Group

Senior Technical Business Analyst at Grant Street Group providing SaaS solutions to public sector clients. Liaising between developers and clients, solving complex problems and providing training.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $120,000 - $200,000 per yearWebsite

About the role

Key responsibilities & impact

The core function of our role as business analysts at Grant Street Group is to be a liaison between our developers and our clients, and this requires us to wear many different hats.
Problem Solving: Every day you work to solve complex problems. When you analyze a calculation, investigate the cause of a bug, or propose a new process you are venturing into unfamiliar territory to find a solution. Our clients and developers rely on your problem solving skills to ensure our software is built and supported effectively.
Client support: When a customer has a question, problem, or suggestion, they come to you! You are known as a subject matter expert and our clients rely on that expertise regularly. Whether the issue is major or minor, you know that Grant Street Group takes Software as a Service literally.
Prioritization: Our software is ever-changing. With that comes the need to prioritize what, when, and how changes are made. Since you’re working with the software and our clients daily, who better to prioritize than you? Business analysts are constantly asking themselves: Does this feature need to be completed before a certain time? What is the impact of this bug? How can other clients benefit from this change? We use a ticketing system to track pieces of work such as functionality requests and bug fixes. We then prioritize them for developers to work on.
Technical Specifications: It’s your job to convey to the developers what changes need to be made. What happens when you click this button? What does the page look like? How is this file transferred to an external system? In this way, you are directly affecting the product and our clients’ experience.
Testing: When a developer completes a change, you get to test it out (in a beta environment) to ensure that it’s working correctly. Does the new behavior match the specification? Does everything else surrounding the change still work correctly?
Implementations: We’re a growing company and adding new clients is an exciting part of that growth! Since you’re a subject matter expert, you coordinate with new clients to configure the software to best fit their needs. Think of yourself as a consultant. What business processes does the client need to accomplish? How can our software fit in with and help that process?
Training: Helping clients learn about how our software works is also part of your role. Whether it’s a new client coming up to speed on how tasks are completed, or an existing client that is incorporating a new feature into their process, you’re a resource for providing the information and tools they need.

Requirements

What you’ll need

Have 5+ years of technical Business Analyst experience, preferably in a SaaS environment
Have the proven ability to become a subject matter expert, troubleshoot complex technical issues, and drive continuous improvement for our clients
Excel at digging into the root cause of problems and finding unique solutions to optimize processes
Want to know why things work the way they do and excel at explaining things with the right amount of detail
Are excellent communicators with the spoken and written word.
Love to collaborate within a team environment, provide mentorship, and build long-term relationships
Maintain strong organization and time-management skills, with the ability to manage multiple projects and deadlines

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Grant Street Group Website LinkedIn All Job Openings 201 - 500 employees Grant Street Group specializes in cloud-based government solutions for tax collection, e-payments, and auctions. Our applications handle the billing, collection, and distribution of taxes, payment processing, and online auctions of financial and legal instruments. Nearly two-thirds of all property taxes in Florida ($21 billion) are collected using TaxSys®, our fully hosted tax billing and collection solution. One-third of the state's online vehicle and vessel registration renewals are processed using RenewExpress®.PaymentExpress®, our secure e-payments service, processes over $20 billion in credit card and e-check transactions annually.Grant Street is also the world’s largest internet auctioneer. To date, we’ve conducted online auctions of bonds, notes, tax certificates, and other financial and legal instruments for more than 6,800 government and financial entities, with a value exceeding $13 trillion.From Miami-Dade County to the State of New Mexico to the City of San Francisco, government entities from coast to coast rely on Grant Street to deliver technological solutions that truly work. Senior Technical Business Analyst Job not on LinkedIn 🔥 4 minutes ago 🇺🇸 United States – Remote 💵 $120k - $200k / year ⏰ Full Time 🟠 Senior 🧐 Business Analyst Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
The core function of our role as business analysts at Grant Street Group is to be a liaison between our developers and our clients, and this requires us to wear many different hats.
Problem Solving: Every day you work to solve complex problems. When you analyze a calculation, investigate the cause of a bug, or propose a new process you are venturing into unfamiliar territory to find a solution. Our clients and developers rely on your problem solving skills to ensure our software is built and supported effectively.
Client support: When a customer has a question, problem, or suggestion, they come to you! You are known as a subject matter expert and our clients rely on that expertise regularly. Whether the issue is major or minor, you know that Grant Street Group takes Software as a Service literally.
Prioritization: Our software is ever-changing. With that comes the need to prioritize what, when, and how changes are made. Since you’re working with the software and our clients daily, who better to prioritize than you? Business analysts are constantly asking themselves: Does this feature need to be completed before a certain time? What is the impact of this bug? How can other clients benefit from this change? We use a ticketing system to track pieces of work such as functionality requests and bug fixes. We then prioritize them for developers to work on.
Technical Specifications: It’s your job to convey to the developers what changes need to be made. What happens when you click this button? What does the page look like? How is this file transferred to an external system? In this way, you are directly affecting the product and our clients’ experience.
Testing: When a developer completes a change, you get to test it out (in a beta environment) to ensure that it’s working correctly. Does the new behavior match the specification? Does everything else surrounding the change still work correctly?
Implementations: We’re a growing company and adding new clients is an exciting part of that growth! Since you’re a subject matter expert, you coordinate with new clients to configure the software to best fit their needs. Think of yourself as a consultant. What business processes does the client need to accomplish? How can our software fit in with and help that process?
Training: Helping clients learn about how our software works is also part of your role. Whether it’s a new client coming up to speed on how tasks are completed, or an existing client that is incorporating a new feature into their process, you’re a resource for providing the information and tools they need. 🎯 Requirements
Have 5+ years of technical Business Analyst experience, preferably in a SaaS environment
Have the proven ability to become a subject matter expert, troubleshoot complex technical issues, and drive continuous improvement for our clients
Excel at digging into the root cause of problems and finding unique solutions to optimize processes
Want to know why things work the way they do and excel at explaining things with the right amount of detail
Are excellent communicators with the spoken and written word.
Love to collaborate within a team environment, provide mentorship, and build long-term relationships
Maintain strong organization and time-management skills, with the ability to manage multiple projects and deadlines Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Business Analyst 🔥 1 hour ago NMDP 1001 - 5000 🤝 Non-profit 🤲 Charity 🔬 Science Website LinkedIn All Job Openings Senior Business Analyst focusing on the design phase of Salesforce platform transformation. Collaborating with UX, product, and operations for better user experiences. 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🧐 Business Analyst Claims Solutions Analyst – EPIC PB 🔥 4 hours ago OCHIN, Inc. 1001 - 5000 🤝 Non-profit ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Epic Solutions Analyst supporting OCHIN’s mission by resolving technical issues and optimizing processes. Collaborating with teams and ensuring project success with a focus on implementation and support. 🇺🇸 United States – Remote 💵 $85.7k - $137.1k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Business Analyst EPIC Business Analyst, Clearinghouse Coordinator 🔥 4 hours ago OCHIN, Inc. 1001 - 5000 🤝 Non-profit ☁️ SaaS 🤝 B2B Website LinkedIn All Job Openings Business Analyst coordinating technology products and services to enhance healthcare delivery for OCHIN's mission. Collaborating with teams and stakeholders to ensure project success and operational efficiency. 🇺🇸 United States – Remote 💵 $74.5k - $119.2k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Business Analyst Business Process Analyst – Reporting 🔥 9 hours ago Marsh McLennan 10,000+ employees 💸 Finance Website LinkedIn All Job Openings Business Process Analyst executing day-to-day reporting operations for Marsh McLennan Agency. Collaborating with teams to deliver accurate and actionable information to stakeholders. 🇺🇸 United States – Remote 💵 $74.6k - $139.1k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Business Analyst 🦅 H1B Visa Sponsor Application Implementation – Business Process Analyst 🔥 11 hours ago RR Donnelley 10,000+ employees Website LinkedIn All Job Openings Application Implementation & Business Process Analyst in the Direct Marketing Group at RRD transforming customer process systems. Responsible for stakeholder collaboration and training effectiveness assessment. 🇺🇸 United States – Remote 💵 $68.5k - $106.9k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Business Analyst View More Business Analyst Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Business AnalysisProblem SolvingTechnical SpecificationsTestingImplementationsSaaSTroubleshootingContinuous ImprovementRoot Cause AnalysisProcess Optimization

Soft Skills

CommunicationCollaborationMentorshipOrganizationTime ManagementClient SupportPrioritizationDetail OrientationRelationship BuildingAdaptability