Senior Experience Partner

Granicus

Experience Partner at Granicus supporting government customer engagement with digital solutions. Managing relationships, delivering proposals, and driving customer success in a remote-first environment.

Posted 6/19/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $89,000 - $102,000 per yearWebsite

About the role

Key responsibilities & impact

Develop, grow, and manage strategic customer relationships.
Create and deliver effective presentations and proposals to address specific needs of a customer or prospect.
Work with customers to identify and align programs, agency, or mission objectives to improve CX outcomes.
Design & deliver strategic program reviews to infuse CX subject matter expertise and develop relationships with agency’s executive stakeholders.
Identify and develop customer engagement and recognition opportunities.
Drive organic growth by leveraging current book of business and relationships.
Collaborate with Granicus leadership to shape development of new services based on customer demand and insight.
Serve as the voice of the customer, bringing their needs and concerns back into the company to inform our solutions and processes.
Represent Granicus in speaking roles, panel participation, and internal or external engagements.

Requirements

What you’ll need

2-3 years of experience in digital services, managing a portfolio of projects, including delivery, quality assurance, and growth of programs.
Understanding of human-centered design best practices and approaches.
Ability to serve as a trusted, strategic adviser to top professionals.
Demonstrated commercial acumen and successful track record of customer or project P&L management.
Passion for public service, citizen engagement, service transformation and communication.
Exceptional interpersonal skills for internal and external relationship building at all levels of the organization.
Self-motivated, flexible problem solver, who can manage routine but can also adapt quickly.
Commitment to diversity of thought and consideration of different ideas.

Benefits

Comp & perks

Flexible Time Off – Take the time you need to rest, recharge, and live your life.
Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
Work From Home Reimbursement – Support a productive home office environment.
Multiple Health Plan Options – Including a 100% employer-paid plan.
Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
Fitness Reimbursement Program – Stay active, your way.
On-Demand Mental Health Support – Access to Headspace and other wellness tools.
Paid Parental Leave – For both birthing and non-birthing parents.
Traditional & Roth 401(k) – With a generous company match.
Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
Online Learning Platforms – Fuel your professional development.
Competitive Salary & Bonuses – Your contributions are valued and rewarded.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

digital servicesproject managementquality assurancecustomer experience (CX)human-centered designP&L managementprogram deliverycustomer engagementservice transformation

Soft Skills

strategic adviserinterpersonal skillsrelationship buildingself-motivatedflexible problem solveradaptabilitycommercial acumencommitment to diversitycommunication