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About the role
Key responsibilities & impact- Manage large customer projects during the implementation lifecycle
- Serve as the primary point of contact on large programs of work for high-touch clients, providing insights on system performance, best practices and updates on state of account
- Prioritize initiatives based on business needs and requirements
- Serve as an advisor to the customer as they improve their online processes
- Track progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports to senior management
- Create and maintain project plans, project status reports, and other relevant project documentation
- Identify potential implementation risks and mitigation
- Evaluate and assess customer business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
- Enable customers to utilize the AMANDA Product by creating project plans aligned to their implementation goals
- Participate in sprint planning, review, and retrospective meetings and provide feedback to the team
- Collaborate and work closely with internal partners.
Requirements
What you’ll need- Minimum of 5 years of experience in program/project management, preferably in a customer-facing role
- Excellent communication and interpersonal skills with a proven track record of building and maintaining strong relationships with clients
- Ability to manage multiple projects and prioritize tasks to ensure deadlines are met
- Strong analytical skills and experience with data analysis and trend analysis to identify opportunities and areas of improvement
- Knowledge of project management tools, methodologies, and best practices
- Ability to work independently and collaboratively within a team
- Ability to manage conflict and influence decision-making at all levels of the organization
- Strong organizational and planning skills with the ability to manage complex, multi-faceted projects
- Proven experience in proactively gathering information about product performance, customer feedback, and market trends to identify areas of improvement and opportunities for growth
- Solid understanding of Customer Relationship Management (CRM)
- Proactive and data driven
- Excellent communications skills – listening, verbal, and written
- Bilingual (English and French) – required.
Benefits
Comp & perks- Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more
- Special guest discussions on issues impacting our employee population
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
program managementproject managementdata analysistrend analysisrisk assessmentsolution developmentimplementation lifecycleproject planningperformance indicatorscustomer feedback
Soft Skills
communication skillsinterpersonal skillsrelationship buildingorganizational skillsplanning skillsanalytical skillsconflict managementinfluence decision-makingcollaborationproactive mindset