Senior Project Manager

Granicus

Senior Project Manager managing implementation of digital services for governments. Building strong client relationships and guiding strategic experience management for community support.

Posted 5/12/2026full-timeRemote • California • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Manage large customer projects during the implementation lifecycle
Serve as the primary point of contact on large programs of work for high-touch clients, providing insights on system performance, best practices and updates on state of account
Prioritize initiatives based on business needs and requirements
Serve as an advisor to the customer as they improve their online processes
Track progress against milestones, budgetary guidelines, or other performance indicators, and prepares reports to senior management
Create and maintain project plans, project status reports, and other relevant project documentation
Identify potential implementation risks and mitigation
Evaluate and assess customer business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
Enable customers to utilize the AMANDA Product by creating project plans aligned to their implementation goals
Participate in sprint planning, review, and retrospective meetings and provide feedback to the team
Collaborate and work closely with internal partners.

Requirements

What you’ll need

Minimum of 5 years of experience in program/project management, preferably in a customer-facing role
Excellent communication and interpersonal skills with a proven track record of building and maintaining strong relationships with clients
Ability to manage multiple projects and prioritize tasks to ensure deadlines are met
Strong analytical skills and experience with data analysis and trend analysis to identify opportunities and areas of improvement
Knowledge of project management tools, methodologies, and best practices
Ability to work independently and collaboratively within a team
Ability to manage conflict and influence decision-making at all levels of the organization
Strong organizational and planning skills with the ability to manage complex, multi-faceted projects
Proven experience in proactively gathering information about product performance, customer feedback, and market trends to identify areas of improvement and opportunities for growth
Solid understanding of Customer Relationship Management (CRM)
Proactive and data driven
Excellent communications skills – listening, verbal, and written
Bilingual (English and French) – required.

Benefits

Comp & perks

Employee Resource Groups to encourage diverse voices
Coffee with Mark sessions
Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more
Special guest discussions on issues impacting our employee population

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementproject managementdata analysistrend analysisrisk assessmentsolution developmentimplementation lifecycleproject planningperformance indicatorscustomer feedback

Soft Skills

communication skillsinterpersonal skillsrelationship buildingorganizational skillsplanning skillsanalytical skillsconflict managementinfluence decision-makingcollaborationproactive mindset