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About the role
Key responsibilities & impact- Manage a portfolio of up to 30 mid-tier clients with low to moderate complexity and up to $1.5M ARR
- Participate in pre-sales discovery sessions and contribute to solution design and proposal development
- Lead implementation planning and onboarding coordination, ensuring alignment with client goals
- Conduct semi-customized program reviews and provide strategic recommendations
- Identify upsell and cross-sell opportunities and collaborate with sales and product teams
- Serve as the primary point of contact throughout the client lifecycle
- Maintain accurate records of client interactions, milestones, and engagement metrics
- Collaborate with internal teams to ensure timely delivery and client satisfaction
Requirements
What you’ll need- Bachelor’s degree in Business, Public Administration, Communications, or related field
- 2–4 years of experience in consulting, customer success, or account management
- Experience with SaaS platforms and digital tools preferred
- Understanding of customer success principles and SaaS business models
- Familiarity with digital transformation in the public sector
- Knowledge of project management and implementation best practices
- Strong analytical and communication skills
- Proficiency in CRM tools (e.g., Salesforce), Microsoft Office, and collaboration platforms
Benefits
Comp & perks- EEO Employer
- Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important issues
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SaaS platformscustomer success principlesproject managementimplementation best practicesanalytical skillscommunication skills
Soft Skills
collaborationclient managementstrategic recommendationsupsellingcross-selling