FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
About the role
Key responsibilities & impact- Stay knowledgeable on government buying, competitive landscapes, and emerging digital government needs.
- Curate and maintain a library of enablement assets—guides, workflows, process documents, certifications, and job aids.
- Translate complex product information into clear, digestible resources for frontline teams to drive deeper knowledge of what we sell and why it matters.
- Partner with product teams to ensure post‑sales teams understand new releases, roadmap shifts, and technical capabilities.
- Partner with leadership and use data analysis to identify skill gaps, streamline processes, ensure consistent customer experience, and drive expansion and growth.
- Collaborate with Implementation, Support, and Product to ensure training reflects operational needs and evolving customer challenges.
- Track enablement effectiveness through assessments, certifications, quality audits, CSAT trends, program metrics, and Experience Partner impact stories.
- Facilitate live training workshops, virtual sessions, and small‑group coaching.
- Serve as a trusted advisor to post‑sales leadership on enablement strategy and talent readiness.
- Engage in structured call listening and call coaching programs, one-to-one coaching, and training to support initiatives, as applicable.
- Build structured, competency-based enablement pathways for CSCs and Experience Partners, aligned to customer lifecycle stages and outcome delivery.
- Develop a standardized playbook for Customer Success Consultants and a toolkit for Experience Partners to address common government customer challenges.
Requirements
What you’ll need- Marketing, or a related field OR equivalent experience
- 2-5 years of experience in enablement, CX program management, customer success, consulting, training, or related fields.
- Proven ability to design and deliver high‑quality enablement programs, ideally within SaaS or GovTech environments.
- Strong understanding of post‑sales motions (support, onboarding, customer success, customer outcomes, advisory services).
- Exceptional communication and facilitation skills, with comfort delivering to both small teams and large groups.
- Experience creating structured learning materials, playbooks, and scalable training assets.
- Ability to analyze data, identify trends, and translate insights into actionable program improvements.
- Highly collaborative mindset with the ability to work across cross-functional revenue impacting teams.
- Strong program design approach with emphasis on change & project management.
Benefits
Comp & perks- Employee Resource Groups to encourage diverse voices
- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.
- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
- Bringing in special guests from time to time to discuss issues that impact our employee population
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
enablement programsCX program managementcustomer successconsultingtrainingdata analysisprogram designchange managementproject managementSaaS
Soft Skills
communication skillsfacilitation skillscollaborationcoachinganalytical thinkingproblem-solvingadaptabilityleadershipinterpersonal skillsorganizational skills