Customer Success Consultant – Strategic Accounts

Granicus

. Proactively guide a dedicated portfolio of clients through the customer journey from post-implementation, consistently creating deeper adoption of solutions and ensuring a seamless and successful Granicus signature experience .

Posted 4/28/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Proactively guide a dedicated portfolio of clients through the customer journey from post-implementation, consistently creating deeper adoption of solutions and ensuring a seamless and successful Granicus signature experience
Conduct high-value upgrade and swap discovery conversations tied to executive priorities and revenue goals
Collaborate regularly with the Sales organization to develop territory expansion plans and coordinate customer outreach and touchpoints
Identify and document expansion opportunities
Forecast and manage pipeline in alignment with strategic swap objectives
Research, and keep current on, relevant client topics such as program background, agency and administration developments, media reports, and developments across industry verticals
Enthusiastically represent Granicus at internal and external speaking events or webinars as a subject-matter expert of our GXC platform especially the role of the Experience Partner and Data Driven Insights

Requirements

What you’ll need

3+ years of increasing responsibility in a relevant field, such as an agency, public sector organization, or software company
Extraordinary appetite for analytics and advancement driven by data with a preferred knowledge of civic-management and citizen-engagement tools
Excellent organizational skills and a passion for process and business systems, as well as process improvement ideation
Change management experience
Exceptional interpersonal skills for internal and external relationship-building
Ability to thrive in a lean, self-propelling, proactive environment
Commitment to diversity of thought and consideration of different ideas
Experience with sales pipeline management, forecasting, and supporting revenue-based compensation KPIs

Benefits

Comp & perks

Employee Resource Groups to encourage diverse voices
Coffee with Mark sessions – Our employees get to interact with our CEO on very important issues ranging from mental health to work-life balance and current affairs.
Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales pipeline managementforecastingdata analysisprocess improvementchange management

Soft Skills

organizational skillsinterpersonal skillsrelationship-buildingproactive mindsetcommitment to diversity