Granicus

Experience Partner

Granicus

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • Manage a portfolio of up to 30 mid-tier clients with moderately high complexity and $1.5M - $3M ARR.
  • Participate in pre-sales discovery sessions and contribute to solution design and proposal development.
  • Lead implementation planning and onboarding coordination, ensuring alignment with client goals.
  • Conduct semi-customized program reviews and provide strategic recommendations.
  • Identify upsell and cross-sell opportunities and collaborate with sales and product teams.
  • Serve as the primary point of contact throughout the client lifecycle.
  • Maintain accurate records of client interactions, milestones, and engagement metrics.
  • Collaborate with internal teams to ensure timely delivery and client satisfaction.

Requirements

  • Understanding of customer success principles and SaaS business models.
  • Familiarity with digital transformation in the public sector.
  • Knowledge of project management and implementation best practices.
  • Strong analytical and communication skills.
  • Proficiency in CRM tools (e.g., Salesforce), Microsoft Office, and collaboration platforms.
  • Ability to manage multiple client relationships and competing priorities.
  • Ability to work independently and proactively solve problems.
  • Ability to build trust and credibility with clients and internal stakeholders.
  • Ability to translate client needs into actionable strategies and solutions.
  • Bachelor’s degree in Business, Public Administration, Communications, or related field.
  • 4 – 6 years of experience in consulting, customer success, or enterprise account management.
  • Experience with SaaS platforms and digital tools preferred.
Benefits
  • Employee Resource Groups to encourage diverse voices
  • Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs
  • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
  • Special guests from time to time to discuss issues that impact our employee population
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success principlesSaaS business modelsproject managementimplementation best practicesanalytical skillscommunication skillsCRM toolsMicrosoft Officedigital tools
Soft Skills
manage multiple client relationshipsproblem-solvingbuild trustcredibility with clientscollaborate with internal stakeholderstranslate client needs into actionable strategiesindependently workproactive approachclient satisfaction