Granicus

Manager – Experience Partner, Mid-Market

Granicus

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $115,000 - $121,000 per year

About the role

  • Lead a small operational team of Experience Partners, ensuring daily tasks are completed efficiently and aligned with broader team objectives.
  • Provide coaching, assign work, and support team development and performance tracking.
  • Ensure consistent execution of customer success practices and consulting frameworks.
  • Monitor team performance across key metrics including customer satisfaction, retention, and portfolio growth.
  • Support client engagements and assist with escalations to ensure positive outcomes.
  • Collaborate with Sales, Product, and Implementation teams to drive alignment and improve customer experience.
  • Recommend and implement process improvements within defined operational guidelines.
  • Contribute to departmental planning and represent the team in cross-functional meetings.

Requirements

  • 5+ years of experience in customer success, consulting, or enterprise account management within a SaaS or technology environment.
  • 2+ years of experience in people leadership, preferably managing customer-facing teams.
  • Bachelor’s degree in Business, Communications, Public Administration, a related field, or relevant experience.
  • Experience working with state or local government clients.
  • Familiarity with digital transformation initiatives and enterprise SaaS delivery.
Benefits
  • Flexible Time Off – Take the time you need to rest, recharge, and live your life.
  • Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
  • Work From Home Reimbursement – Support a productive home office environment.
  • Multiple Health Plan Options – Including a 100% employer-paid plan.
  • Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
  • Fitness Reimbursement Program – Stay active, your way.
  • On-Demand Mental Health Support – Access to Headspace and other wellness tools.
  • Paid Parental Leave – For both birthing and non-birthing parents.
  • Traditional & Roth 401(k) – With a generous company match.
  • Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
  • Online Learning Platforms – Fuel your professional development.
  • Competitive Salary & Bonuses – Your contributions are valued and rewarded.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successconsultingenterprise account managementdigital transformationSaaS delivery
Soft Skills
team leadershipcoachingperformance trackingcollaborationprocess improvement
Certifications
Bachelor’s degree