Granicus

Experience Partner 3

Granicus

full-time

Posted on:

Location Type: Hybrid

Location: Washington • District of Columbia • Washington • United States

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Salary

💰 $89,000 - $102,000 per year

About the role

  • Manage a portfolio of up to 30 high-complexity or high-value clients with ARR between $3 - $5M ARR.
  • Lead strategic discovery sessions and contribute to solution architecture during pre-sales.
  • Oversee implementation planning and execution, ensuring alignment with client goals.
  • Conduct executive-level business reviews and develop long-term engagement strategies.
  • Identify and drive upsell and cross-sell opportunities in collaboration with sales.
  • Act as an escalation point for Experience Partner I and II team members.
  • Mentor junior Experience Partners and contribute to internal knowledge sharing.
  • Represent Granicus in client-facing presentations, panels, and strategic engagements.

Requirements

  • Deep understanding of customer success, digital transformation, and SaaS delivery models.
  • Familiarity with public sector operations and government technology solutions.
  • Knowledge of strategic account management and enterprise consulting practices.
  • Strong leadership, mentoring, and coaching skills.
  • Excellent communication, facilitation, and executive presentation skills.
  • Proficiency in CRM systems (e.g., Salesforce), project management tools, and analytics platforms.
  • Ability to work independently and proactively solve problems.
  • Ability to build trust and credibility with clients and internal stakeholders.
  • Ability to translate client needs into actionable strategies and solutions.
  • Ability to manage large, complex client portfolios and influence outcomes.
  • Ability to think strategically and align client goals with organizational objectives.
  • Ability to resolve complex issues and lead cross-functional collaboration.
  • Bachelor’s degree in Business, Public Administration, Communications, or related field.
  • 5- 7 years of experience in consulting, customer success, or enterprise account management.
  • Proven track record of managing strategic client relationships and driving growth.
  • Experience with SaaS platforms and digital tools preferred.
Benefits
  • Flexible Time Off – Take the time you need to rest, recharge, and live your life.
  • Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
  • Work From Home Reimbursement – Support a productive home office environment.
  • Multiple Health Plan Options – Including a 100% employer-paid plan.
  • Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
  • Fitness Reimbursement Program – Stay active, your way.
  • On-Demand Mental Health Support – Access to Headspace and other wellness tools.
  • Paid Parental Leave – For both birthing and non-birthing parents.
  • Traditional & Roth 401(k) – With a generous company match.
  • Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
  • Online Learning Platforms – Fuel your professional development.
  • Competitive Salary & Bonuses – Your contributions are valued and rewarded.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successdigital transformationSaaS delivery modelsstrategic account managemententerprise consultingCRM systemsproject managementanalytics platformsclient relationship managementupsell and cross-sell strategies
Soft Skills
leadershipmentoringcoachingcommunicationfacilitationexecutive presentationproblem-solvingtrust-buildingstrategic thinkingcross-functional collaboration
Certifications
Bachelor’s degree in BusinessBachelor’s degree in Public AdministrationBachelor’s degree in Communications