Granicus

Technical Business Analyst

Granicus

full-time

Posted on:

Location Type: Hybrid

Location: San Juan • Puerto Rico

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Tech Stack

ERPSQL

About the role

  • Collaborate with government clients to gather, analyze, and document complex business and system requirements, translating them into detailed functional specifications and user stories.
  • Act as a liaison between clients and technical teams to ensure mutual understanding of requirements and provide ongoing support.
  • Provide strategic consultation to stakeholders and leadership, aligning system capabilities with business objectives and compliance standards.
  • Identify and recommend system enhancements or new features based on client feedback, industry trends, and product expertise.
  • Serve as the escalation point for critical or at-risk client accounts, addressing support issues promptly and effectively.
  • Partner cross-functionally with engineering and product teams to escalate and resolve high-impact client issues, bugs, and advanced technical challenges.
  • Proactively identify at-risk clients, initiate early engagement, and collaborate with internal teams to ensure client satisfaction.
  • Mentor junior analysts and foster a culture of continuous improvement and knowledge sharing.
  • Stay informed on industry trends, government regulations, and emerging technologies to guide solution design and client strategy.
  • Communicate clearly and professionally with stakeholders at all levels, including executives, technical teams, and end users.
  • Resolve support requests in accordance with established guidelines and service level agreements.
  • Apply advanced SQL skills to investigate and resolve complex support cases efficiently.

Requirements

  • 5+ years of experience in business analysis, systems implementation, or consulting, with a strong focus on government or public sector projects.
  • Expert-level understanding of ERP systems and enterprise platforms, including finance, HR, procurement, and case management modules.
  • In-depth knowledge of public sector regulations, compliance standards, and operational frameworks.
  • In-depth knowledge of Puerto Rico governmental accounting laws, regulations, and standards.
  • Advanced proficiency in business process modelling, requirements elicitation, and translating complex business needs into actionable technical specifications.
  • Highly skilled in Microsoft Office Suite, especially Excel (pivot tables, macros), Word, PowerPoint, and Outlook; familiarity with Microsoft Project and Access is a plus.
  • Bilingual fluency in English and Spanish, with proven ability to communicate effectively across diverse stakeholder groups.
  • Demonstrated leadership and mentoring experience, guiding junior analysts and contributing to team development and performance.
  • Self-starter with excellent time management skills, able to prioritize and manage multiple initiatives in a remote-first, fast-paced environment.
  • Solid understanding of SQL and database concepts, with the ability to collaborate effectively with technical teams on data-related initiatives.
  • Willingness and ability to drive within Puerto Rico and conduct in-person customer visits.
Benefits
  • Flexible Time Off – Take the time you need to rest, recharge, and live your life.
  • Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
  • Work From Home Reimbursement – Support a productive home office environment.
  • Private health, vision, dental and life insurance – 100% Employer-Paid. Comprehensive coverage for you and your family.
  • On-Demand Mental Health Support – Access to Headspace and other wellness tools.
  • Pension Plan and Retirement options
  • Online Learning Platforms – Fuel your professional development.
  • Competitive Salary & Bonuses – Your contributions are valued and rewarded.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysissystems implementationERP systemsbusiness process modellingrequirements elicitationSQLdatabase conceptsMicrosoft Office SuiteExcelproject management
Soft Skills
communicationleadershipmentoringtime managementcollaborationproblem-solvingclient engagementstrategic consultationcontinuous improvementstakeholder management