Technical Business Analyst

Granicus

. Collaborate with government clients to gather, analyze, and document complex business and system requirements, translating them into detailed functional specifications and user stories.

Posted 3/31/2026full-timeSan Juan • 🇵🇷 Puerto RicoMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERPSQL

About the role

Key responsibilities & impact

Collaborate with government clients to gather, analyze, and document complex business and system requirements, translating them into detailed functional specifications and user stories.
Act as a liaison between clients and technical teams to ensure mutual understanding of requirements and provide ongoing support.
Provide strategic consultation to stakeholders and leadership, aligning system capabilities with business objectives and compliance standards.
Identify and recommend system enhancements or new features based on client feedback, industry trends, and product expertise.
Serve as the escalation point for critical or at-risk client accounts, addressing support issues promptly and effectively.
Partner cross-functionally with engineering and product teams to escalate and resolve high-impact client issues, bugs, and advanced technical challenges.
Proactively identify at-risk clients, initiate early engagement, and collaborate with internal teams to ensure client satisfaction.
Mentor junior analysts and foster a culture of continuous improvement and knowledge sharing.
Stay informed on industry trends, government regulations, and emerging technologies to guide solution design and client strategy.
Communicate clearly and professionally with stakeholders at all levels, including executives, technical teams, and end users.
Resolve support requests in accordance with established guidelines and service level agreements.
Apply advanced SQL skills to investigate and resolve complex support cases efficiently.

Requirements

What you’ll need

5+ years of experience in business analysis, systems implementation, or consulting, with a strong focus on government or public sector projects.
Expert-level understanding of ERP systems and enterprise platforms, including finance, HR, procurement, and case management modules.
In-depth knowledge of public sector regulations, compliance standards, and operational frameworks.
In-depth knowledge of Puerto Rico governmental accounting laws, regulations, and standards.
Advanced proficiency in business process modelling, requirements elicitation, and translating complex business needs into actionable technical specifications.
Highly skilled in Microsoft Office Suite, especially Excel (pivot tables, macros), Word, PowerPoint, and Outlook; familiarity with Microsoft Project and Access is a plus.
Bilingual fluency in English and Spanish, with proven ability to communicate effectively across diverse stakeholder groups.
Demonstrated leadership and mentoring experience, guiding junior analysts and contributing to team development and performance.
Self-starter with excellent time management skills, able to prioritize and manage multiple initiatives in a remote-first, fast-paced environment.
Solid understanding of SQL and database concepts, with the ability to collaborate effectively with technical teams on data-related initiatives.
Willingness and ability to drive within Puerto Rico and conduct in-person customer visits.

Benefits

Comp & perks

Flexible Time Off – Take the time you need to rest, recharge, and live your life.
Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
Work From Home Reimbursement – Support a productive home office environment.
Private health, vision, dental and life insurance – 100% Employer-Paid. Comprehensive coverage for you and your family.
On-Demand Mental Health Support – Access to Headspace and other wellness tools.
Pension Plan and Retirement options
Online Learning Platforms – Fuel your professional development.
Competitive Salary & Bonuses – Your contributions are valued and rewarded.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysissystems implementationERP systemsbusiness process modellingrequirements elicitationSQLdatabase conceptsMicrosoft Office SuiteExcelproject management

Soft Skills

communicationleadershipmentoringtime managementcollaborationproblem-solvingclient engagementstrategic consultationcontinuous improvementstakeholder management